Data Analyst - Operations & Performance

About OncoHealth

OncoHealth is a leading digital health company dedicated to helping health plans, employers, providers, and patients navigate the physical, mental, and financial complexities of cancer through technology-enabled services. Supporting more than 14 million people in the US and Puerto Rico, OncoHealth offers digital solutions for treatment review and virtual care across all cancer types.

About The Role

The Data Analyst - Operations & Performance serves as a strategic analytics partner to the Operations organization, helping leaders better understand performance, uncover opportunities for improvement, and make data-driven decisions. This role is responsible for identifying measurement gaps, developing meaningful KPIs, and proactively designing dashboards, scorecards, and reporting solutions that improve operational effectiveness. This role requires being skilled at listening to operational challenges, translating business needs into scalable analytics solutions, and anticipating analytic opportunities before formal requests are made. You will act as a trusted advisor to Operations leaders, helping transform data into actionable insights that drive efficiency, quality, and organizational performance.

Primary Responsibilities

• Proactively identify gaps in operational measurement and recommend analytics solutions that improve visibility into performance and outcomes.
• Translate ambiguous business questions into analytical frameworks and reporting solutions that provide actionable insights.
• Build and maintain self-service reporting capabilities that empower operational stakeholders to access and leverage data independently.
• Analyze operational performance trends, uncover root causes, and provide recommendations that improve efficiency, quality, customer experience, and business results.
• Design, develop, and maintain dashboards, scorecards, reports, and visualizations that enable data-driven decision-making across the organization.
• Establish key performance indicators (KPIs) and operational metrics that align with business objectives and support ongoing performance management.
• Conduct data validation, quality assurance, and monitoring activities to ensure accuracy and reliability of analytics products.
• Ensure data governance, security, and reporting best practices are consistently applied.

About You

• Bachelor’s degree or relevant experience required. 2-4 years’ experience of data analytics, business intelligence, or operational analytics.
• Demonstrated experience partnering with business and operational leaders to understand challenges, identify measurement gaps, and develop data-driven solutions.
• Experience defining KPIs, operational scorecards, performance metrics, and reporting frameworks that drive accountability and continuous improvement.
• Proven ability to translate ambiguous business questions into actionable analytical insights and scalable reporting solutions.
• Experience serving as a proactive analytics consultant by identifying opportunities to improve operational visibility and performance.
• Minimum 2 years of hands-on Power BI (or equivalent) experience.
• Healthcare, payer, provider, or claims analytics experience strongly preferred.
• Strong problem-solving, critical thinking, and root-cause analysis skills.
• Excellent listening, facilitation, and stakeholder management skills with the ability to uncover business needs that may not be explicitly defined.
• Ability to communicate complex analytical concepts and insights effectively to non-technical audiences and executive stakeholders.
• Advanced SQL proficiency with the ability to analyze, transform, and validate complex datasets; experience with Python (PySpark) preferred.
• Experience developing interactive dashboards, scorecards, and data visualizations using Power BI or similar business intelligence platforms.
• Systems/Tools: MS Office Suite advance, MS SQL Server Management Studio, Databricks, and MS PowerBI are required. Azure DevOps and Tableau experience a plus.

About The Location

OncoHealth is committed to remote, hybrid or in office work options. The majority of the team will be remote or in hybrid work arrangements with offices in Atlanta, GA and Guaynabo, PR. We are open to employees nationwide but work primarily in the Eastern and Central Time Zones.

Our Culture

Taking ownership of quick action, critically thinking through the needs, and working well with others are key competencies of team member success. Our leadership is dedicated to building a culture based on respect, clinical excellence, innovation – all with a focused mission of putting patients first! We offer a full benefit package on your first day, along with a company bonus. You may visit or work from our very modern and engaging offices, and experience a fun, collaborative environment where social activities and community events matter. We enjoy being together! OncoHealth is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All employment decisions are based on qualifications, merit, and business need.

The Opportunity

The cost of cancer related medical services and prescription drugs in the United States is expected to reach $246 billion by 2030. OncoHealth has enjoyed rapid growth over the past 3 years and seeks smart, collaborative people to join its team. We have just under 250 team members, so we can move swiftly but precisely to the market needs of our customers. Strongly backed financially by Arsenal Capital Partners & McKesson Corporation, we remain in an investment and growth mode. This means we are open-minded to how we get the work done – now is the perfect time to talk to us!

Our Current Solutions

Through the use of OncoHealth's utilization management system, OneUM, our customers can use a single e-Prior Authorization portal for all oncology drug request and treatments. Our system improves quality of care, reduces provider abrasion and gives health plans visibility into the total cost of oncology treatment. OncoHealth offers Oncology Insights Pro, an analytic software solution that enables health plans to use data and analytics to improve oncology programs. Using real world data, our engineers normalize data to create analytic dashboards with drill down compatibilities. The data is the paired with expert guidance providing the strategies an insight needed to keep up with the continuing evolving cancer treatment landscape. OncoHealth offers Pharmacy Consulting services to health plans and pharmaceutical companies. New cancer treatments are entering the market at an unrelenting pace. Since 2018, the FDA approved 121 new cancer applications including 49 novel cancer drug entities. Our Board-Certified Oncology Pharmacologists can help health plans update drug policies, offer utilization management and formulary advice, and development training for staff. OncoHealth's latest offering is Iris, a digital telehealth platform that delivers personalized, oncology-specific support to navigate the physical symptoms and emotional challenges caused by cancer and cancer treatment. Powered by technology, staffed 24X7, and delivered with empathy, Iris allows patients to connect with trained oncology experts and receive personalized, oncology-specific telehealth support.

Key skills/competency

• Data Analysis
• Operational Performance
• Business Intelligence
• KPI Development
• Dashboard Design
• SQL
• Power BI
• Root Cause Analysis
• Stakeholder Management
• Healthcare Analytics