Deputy Venue Technology Manager

Who We Are

TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company that owns iconic properties like UFC, WWE, and PBR. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round. TKO also partners with major sports rights holders through IMG and On Location, a global leader in premium experiential hospitality.

The Role and What You’ll Do

We are seeking a highly experienced and qualified Deputy Venue Technology Manager for each World Cup venue location, with extensive experience managing technology for large-scale events. The On-site Technology Management Team will be crucial in successfully executing the Official Hospitality Program for the 2026 FIFA World Cup. This role will manage vendors and coordinate all activities of the Onsite Technology Functional Area, including designing, configuring, implementing, deploying, and collecting computer hardware and software systems. This position reports to the Sr. Venue Technology Manager.

Please note that candidates must live locally to one of the FIFA World Cup 2026™ venues, as one Deputy Venue Technology Manager will be hired per location.

• Work with and support the Sr. Venue Technology Manager in the overall planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of all technology services and solutions required at assigned competition or non-competition venue(s).
• Contribute to the detailed venue project planning process, ensuring technical and operational spaces, power, network, and equipment are incorporated.
• Implement the overall strategy for venue operations technology, including access control, production, audio/visual, and network infrastructure, to deliver a fantastic guest experience.
• Create effective working relationships with incumbent venue teams, functional areas, general managers, technology managers, and other key venue stakeholders.
• Collaborate with technology partners & suppliers and venue teams to maintain a detailed installation schedule, identifying priorities and ensuring stakeholder understanding.
• Participate in shifts at the Hospitality Technology Center (HTC) during Load-in, Load-out, and Games time.
• Monitor and complete helpdesk tickets and other IT Support requests using the Onsite TEC ITSM.
• Support all technology needs of your Venue Cluster before, during, and after Games time.
• Participate in the delivery and retrieval of technology hardware for all competition and operational venues.
• Develop effective working relationships with FIFA, 3rd-party vendors, and On Location stakeholders.
• Be the principal owner of all technology needs for your Venue before, during, and after match days, providing regular reports to senior management.
• Provide support to other functional areas within your cluster.
• Performs other duties as assigned.

You Have These

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field experience.
• Technology management experience in on-site/field technology support and project management, preferably in the ticket and hospitality industry with major sporting events.
• Project management skills, with the ability to manage multiple projects simultaneously.
• Excellent communication skills, with the ability to communicate complex technology concepts to technical and non-technical teams.
• End-to-end understanding of how an integrated set of technologies delivers a smooth and efficient venue experience for guests and staff.
• Demonstrated success in delivering complex, mission-critical technology programs and managing operations through 3rd party vendors and large organizations.
• Sound understanding of IT and/or telecommunications, including Wi-Fi, network cabling, and troubleshooting.
• Experience in delivering production IT services within a high availability environment for successful delivery of SLA/OLAs.
• Experience in managing third-party suppliers in a multi-vendor environment.
• Proficient in desktop and mobile OS systems such as Windows, Mac OS, Android, iOS, and Linux, including MS Office 365.
• Ability to work in a fast-paced, deadline-driven environment within a high-profile international project.
• Fluency in both verbal and written English is required; proficiency in Spanish is preferred.
• Experience working in a technology role in previous medium to large-scale events such as World Cups and/or Commonwealth, Euros, and Olympic Games.

We’d Love It If You Also Have These

• Experience working in the ticketing, travel, or hospitality industry is preferred but not mandatory.
• Experience in Audio/Visual systems, configuration, and troubleshooting is preferred but not mandatory.

This position is based in one of the FIFA World Cup 2026™ venues, specifically Los Angeles, San Francisco, Seattle, Vancouver, Toronto, Kansas City, Dallas, Houston, New York/New Jersey, Boston, Philadelphia, Miami, Atlanta, Mexico City, Guadalajara, and Monterrey.

Key skills/competency

• Event Technology Management
• On-site IT Support
• Project Management
• Vendor Coordination
• Network Infrastructure
• Audio/Visual Systems
• Access Control Systems
• Troubleshooting
• High Availability IT Services
• ITSM (IT Service Management)