
Lighthouse Architect
Omnissa · United States
- Hybrid
- Full-time
- $244,187 / year
- United States
Job highlights
- Senior customer-facing technical advisor role.
- Design, implement, and operationalize solutions.
- Act as a trusted partner to clients.
- Drive customer success and value realization.
- Collaborate across internal teams and partners.
About the role
About Omnissa
Omnissa is the first AI-driven digital work platform, built to support flexible, secure, work-from anywhere experiences. We integrate industry-leading solutions—including Unified Endpoint Management, Virtual Apps and Desktops, Digital Employee Experience, and Security & Compliance—into a seamless, autonomous workspace that adapts to how people work. Our platform boosts employee engagement while optimizing IT operations, security, and cost. Guided by our Core Values—Act in Alignment, Build Trust, Foster Inclusiveness, Drive Efficiency, and Maximize Customer Value—we’re growing rapidly and committed to delivering meaningful impact. If you're passionate about shaping the future of work, we’d love to hear from you.
What is the opportunity?
The Lighthouse Architect is a senior, customer-facing technical advisor responsible for helping enterprise customers design, implement, and operationalize solutions that drive long-term success and value realization. Acting as a trusted partner, the Lighthouse Architect bridges business objectives and technical execution, providing architectural guidance, risk mitigation, and ongoing optimization throughout the customer lifecycle. This role is hands-on, consultative, and highly collaborative—working closely with customers, internal product and engineering teams, sales, and delivery partners to ensure successful outcomes and sustained customer confidence.
Key Responsibilities
Customer Engagement & Advisory
- Serve as a trusted technical advisor for assigned strategic customers.
- Understand customer business goals, technical environments, and success criteria.
- Translate customer requirements into practical, scalable architecture recommendations.
- Build long-term relationships with customer technical and business stakeholders.
- Partner with account teams to align technical strategy to renewal, adoption, and expansion goals—maintaining a strong value narrative with customer leaders.
Solution Architecture & Technical Leadership
- Design, validate, and evolve solution architectures aligned to best practices and customer objectives.
- Lead technical discovery, architecture reviews, and design workshops.
- Provide guidance on deployment models, integrations, scalability, performance, and security.
- Identify technical risks early and drive mitigation strategies.
Delivery & Execution Support
- Partner with implementation teams, partners, and customer resources during onboarding and major initiatives.
- Provide oversight and technical direction without necessarily owning day-to-day project management.
- Support complex troubleshooting and act as an escalation point for architectural issues.
- Validate solutions against desired outcomes and architectural intent.
Customer Success, Adoption & Value Realization
- Proactively drive customer outcomes by increasing adoption and effective usage of current entitlements, ensuring customers realize measurable value from the solutions they already own.
- Identify and remove adoption or consumption blockers (process, technical, or organizational), partnering with customer stakeholders and internal teams to accelerate progress.
- Translate customer objectives into a practical adoption roadmap (milestones, success criteria, operational readiness) that supports renewal health and long-term stickiness.
- Spot and qualify expansion opportunities by connecting customer initiatives and emerging use cases to additional solution capabilities, and coordinate with account teams to pursue growth paths responsibly.
Internal Collaboration & Enablement
- Collaborate with Sales, Customer Success, Product, Support, and Engineering teams.
- Provide customer feedback to influence product direction and roadmap alignment.
- Share patterns, lessons learned, and best practices across the Lighthouse team.
- Contribute to internal documentation, enablement content, and architectural standards.
What will you bring to Omnissa?
- 8+ years of experience in technical consulting, solution architecture, or enterprise IT roles.
- Strong background in designing and supporting complex enterprise solutions.
- Experience working directly with customers in advisory or pre/post-sales technical roles.
- Ability to explain complex technical concepts to both technical and non-technical audiences.
- Proven ability to operate independently with executive-level customers.
- Strong problem-solving, communication, and relationship management skills.
Preferred Qualifications
- Experience supporting large, complex enterprise accounts.
- Familiarity with modern enterprise architectures (cloud, identity, security, endpoint, virtualization, integrations, etc.).
- Experience influencing technical decisions without direct authority.
- Prior experience in Customer Success, Architecture, or Professional Services organizations.
Success in This Role Looks Like
- Customers trust you as a strategic technical partner, not just a support resource.
- Architectures are well-designed, resilient, and aligned to customer business goals.
- Technical risks are anticipated and addressed before becoming escalations.
- Customers adopt solutions successfully and continue to expand usage over time.
- Internal teams rely on Lighthouse Architects for clarity, guidance, and leadership.
Location: USA
Location Type: Remote
Travel Expectations: None
Compensation:
The typical base salary for this role is between USD $183,150– $305,250 per year and it may be eligible for participation in a corporate bonus program. Actual compensation offer may vary from posted hiring range based upon geographic location, work experience, education, skill level, or other relevant factors. In addition to competitive compensation, Omnissa offers a variety of benefits such as employee ownership, health insurance, 401k with matching contributions, disability insurance, paid-time off, growth opportunities, and more.
Equal Employment Opportunity:
Omnissa is an Equal Employment Opportunity company and Prohibits Discrimination and Harassment of Any Kind: Omnissa is committed to the principle of equal employment opportunity and to providing a work environment free of discrimination and harassment. All employment decisions at Omnissa are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, ancestry, ethnicity, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past, present, or prospective service in the uniformed services, family medical history or genetic information, family or parental status, veteran status, or any other status protected by applicable laws or regulations in the locations where we operate. Omnissa will not tolerate discrimination or harassment based on any of these characteristics. Omnissa welcomes applicants of all ages. Omnissa will provide reasonable accommodations to applicants and employees who have protected disabilities consistent with applicable federal, state and local law. This job requisition is not eligible for employment-based immigration sponsorship by Omnissa.
Key skills/competency
- Lighthouse Architect
- Technical Advisor
- Solution Architecture
- Enterprise Solutions
- Customer Engagement
- Technical Leadership
- Risk Mitigation
- Customer Success
- Adoption Strategy
- IT Operations
Skills & topics
- Lighthouse Architect
- Technical Advisor
- Solution Architecture
- Enterprise Solutions
- Customer Engagement
- Technical Leadership
- Risk Mitigation
- Customer Success
- Adoption Strategy
- IT Operations
- Cloud Architecture
- Security Architecture
- Endpoint Management
- Virtualization
- Integrations
- Consulting
- Pre-sales
- Post-sales
- Relationship Management
- Problem-solving
How to get hired
- Tailor your resume: Highlight 8+ years in technical consulting, solution architecture, or enterprise IT, emphasizing customer-facing experience and complex solution design.
- Showcase expertise: Detail your experience with modern enterprise architectures (cloud, security, virtualization) and influencing technical decisions.
- Prepare for technical discussions: Be ready to explain complex technical concepts and demonstrate your problem-solving skills during the interview process.
- Understand Omnissa's values: Align your responses with core values like Act in Alignment, Build Trust, and Drive Efficiency.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the core responsibilities of a Lighthouse Architect at Omnissa?
- As a Lighthouse Architect at Omnissa, you will serve as a trusted technical advisor to enterprise customers, focusing on designing, implementing, and operationalizing solutions. Key responsibilities include customer engagement, solution architecture, technical leadership, delivery support, driving customer success and adoption, and collaborating with internal teams to provide customer feedback and share best practices.
- What technical background is required for the Lighthouse Architect position at Omnissa?
- The ideal candidate for the Lighthouse Architect role at Omnissa will have 8+ years of experience in technical consulting, solution architecture, or enterprise IT. A strong background in designing and supporting complex enterprise solutions, familiarity with modern enterprise architectures (cloud, identity, security, endpoint, virtualization, integrations), and the ability to explain complex technical concepts are essential.
- Is the Lighthouse Architect role at Omnissa remote or on-site?
- The Lighthouse Architect position at Omnissa is a remote role, based in the USA. Travel expectations for this position are none.
- What is the typical salary range for a Lighthouse Architect at Omnissa?
- The typical base salary for the Lighthouse Architect role at Omnissa ranges between USD $183,150–$305,250 per year. This compensation may vary based on factors such as geographic location, experience, education, and skill level. The role may also be eligible for a corporate bonus program.
- What kind of benefits does Omnissa offer to its employees?
- Omnissa offers a comprehensive benefits package that includes employee ownership, health insurance, 401k with matching contributions, disability insurance, paid time off, and opportunities for professional growth. They are committed to providing a supportive and rewarding work environment.
- How does Omnissa ensure equal employment opportunities for Lighthouse Architect applicants?
- Omnissa is an Equal Employment Opportunity company committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, age, disability, sexual orientation, or any other protected status. They also provide reasonable accommodations for applicants with disabilities.