Application Support Engineer/DevOps

Job Overview

The Application Support Engineer/DevOps role at Oliver Peters spans application support and DevOps responsibilities. You will troubleshoot complex systems, work hands-on with infrastructure and deployments, and support customers running business-critical software.

Key Responsibilities

• Respond to customer support requests via helpdesk tickets.
• Troubleshoot and resolve application, database, and infrastructure issues.
• Monitor system health and proactively address issues.
• Support deployments, upgrades, migrations, and configuration.
• Investigate and document defects with Engineering teams.
• Log, track, and manage unresolved issues while communicating with customers.
• Test and support new features, bug fixes, and releases.
• Contribute to infrastructure automation and deployment pipelines.
• Collaborate with Engineering for platform reliability and improvement.
• Maintain operational documentation and knowledge base articles.

Skills & Experience

• Strong analytical, troubleshooting, and customer service skills.
• Proficiency in SQL and experience with MySQL databases.
• Familiarity with infrastructure automation tools like Terraform or Ansible.
• Hands-on DevOps experience with CI/CD pipelines.
• Good understanding of Linux and Windows operating systems.
• Experience with JSON and REST APIs strongly preferred.
• Python and PHP experience is a plus.
• Bachelor’s degree in a technical field or equivalent practical experience.
• 3+ years experience in application support, DevOps, SRE, or systems engineering.

Key skills/competency

Application Support, DevOps, Troubleshooting, CI/CD, SQL, MySQL, Terraform, Ansible, Linux, Windows