Benefits Operations Associate Manager
@ Okta

Washington, District of Columbia, United States
$114,000
On Site
Full Time
Posted 21 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @okta.com
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Job Details

Overview

Okta is The World’s Identity Company, empowering secure access to technology everywhere. Join us as a Benefits Operations Associate Manager to scale global benefits processes and deliver an exceptional employee experience.

Responsibilities

As the Benefits Operations Associate Manager, you will lead a Tier 1 support team, handle escalated benefits inquiries via ServiceNow, and streamline benefits processes across the US and global regions (AMER, EMEA & APAC). Your focus will include:

  • Managing global benefits inquiries including medical, dental, vision, and more.
  • Providing administrative support for leave of absence (LOA) processes.
  • Enhancing benefits processes for the employee lifecycle.
  • Overseeing statutory programs and compliance execution.
  • Monitoring data integrity and developing reporting dashboards using Workday & ServiceNow.
  • Collaborating with cross-functional teams and offshore partners to optimize operations.

Required Knowledge & Experience

This role requires 6+ years in benefits operations with strong administrative and customer service skills, familiarity with Workday & ServiceNow, and experience in global employee benefits. Leadership experience with remote teams is highly desired.

What We Offer

Okta offers amazing benefits including competitive base salary, equity (where applicable), bonus, and a comprehensive benefits package (health, dental, vision, 401(k), paid leave, etc.). Enjoy a flexible work environment with opportunities for growth and professional development.

Key skills/competency

Global Benefits, People Operations, ServiceNow, Workday, Customer Service, Remote Management, Data Integrity, Process Improvement, Compliance, Reporting

How to Get Hired at Okta

🎯 Tips for Getting Hired

  • Customize your resume: Highlight benefits operations experience and global exposure.
  • Tailor your cover letter: Emphasize experience with Workday and ServiceNow.
  • Research Okta: Understand their identity solutions and culture.
  • Prepare for remote team management: Review your leadership and remote onboarding experiences.

📝 Interview Preparation Advice

Technical Preparation

Review ServiceNow support scenarios.
Practice Workday reporting dashboards.
Brush up on advanced Excel functions.
Test file integration processes.

Behavioral Questions

Describe a time you led a remote team.
Explain handling a complex benefits inquiry.
How do you prioritize multiple deadlines?
Discuss collaboration in cross-functional projects.

Frequently Asked Questions