Benefits Operations Associate Manager @ Okta
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Overview
Okta is The World’s Identity Company, empowering secure access to technology everywhere. Join us as a Benefits Operations Associate Manager to scale global benefits processes and deliver an exceptional employee experience.
Responsibilities
As the Benefits Operations Associate Manager, you will lead a Tier 1 support team, handle escalated benefits inquiries via ServiceNow, and streamline benefits processes across the US and global regions (AMER, EMEA & APAC). Your focus will include:
- Managing global benefits inquiries including medical, dental, vision, and more.
- Providing administrative support for leave of absence (LOA) processes.
- Enhancing benefits processes for the employee lifecycle.
- Overseeing statutory programs and compliance execution.
- Monitoring data integrity and developing reporting dashboards using Workday & ServiceNow.
- Collaborating with cross-functional teams and offshore partners to optimize operations.
Required Knowledge & Experience
This role requires 6+ years in benefits operations with strong administrative and customer service skills, familiarity with Workday & ServiceNow, and experience in global employee benefits. Leadership experience with remote teams is highly desired.
What We Offer
Okta offers amazing benefits including competitive base salary, equity (where applicable), bonus, and a comprehensive benefits package (health, dental, vision, 401(k), paid leave, etc.). Enjoy a flexible work environment with opportunities for growth and professional development.
Key skills/competency
Global Benefits, People Operations, ServiceNow, Workday, Customer Service, Remote Management, Data Integrity, Process Improvement, Compliance, Reporting
How to Get Hired at Okta
🎯 Tips for Getting Hired
- Customize your resume: Highlight benefits operations experience and global exposure.
- Tailor your cover letter: Emphasize experience with Workday and ServiceNow.
- Research Okta: Understand their identity solutions and culture.
- Prepare for remote team management: Review your leadership and remote onboarding experiences.