Benefits Operations Associate Manager

Overview

Okta is The World’s Identity Company, empowering secure access to technology everywhere. Join us as a Benefits Operations Associate Manager to scale global benefits processes and deliver an exceptional employee experience.

Responsibilities

As the Benefits Operations Associate Manager, you will lead a Tier 1 support team, handle escalated benefits inquiries via ServiceNow, and streamline benefits processes across the US and global regions (AMER, EMEA & APAC). Your focus will include:

• Managing global benefits inquiries including medical, dental, vision, and more.
• Providing administrative support for leave of absence (LOA) processes.
• Enhancing benefits processes for the employee lifecycle.
• Overseeing statutory programs and compliance execution.
• Monitoring data integrity and developing reporting dashboards using Workday & ServiceNow.
• Collaborating with cross-functional teams and offshore partners to optimize operations.

Required Knowledge & Experience

This role requires 6+ years in benefits operations with strong administrative and customer service skills, familiarity with Workday & ServiceNow, and experience in global employee benefits. Leadership experience with remote teams is highly desired.

What We Offer

Okta offers amazing benefits including competitive base salary, equity (where applicable), bonus, and a comprehensive benefits package (health, dental, vision, 401(k), paid leave, etc.). Enjoy a flexible work environment with opportunities for growth and professional development.

Key skills/competency

Global Benefits, People Operations, ServiceNow, Workday, Customer Service, Remote Management, Data Integrity, Process Improvement, Compliance, Reporting