AI Trainer

@ Okta

About Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We value lifelong learners and those who can enhance our team with unique experiences. Join our team as we build a world where Identity belongs to you.

The Team

You will join the Customer Support AI team responsible for managing and optimizing our AI-powered customer service systems.

The Opportunity

We are seeking a skilled AI Trainer to manage our customer support AI interfaces and agents. You will be the primary owner of the AI agent’s quality, monitoring its performance and continuously improving its training. This includes analyzing conversational data, developing training materials, implementing new training data, and enhancing response scripts.

• Monitor and analyze AI agent performance metrics.
• Review, categorize, and identify training opportunities from conversations.
• Develop, test, and deploy new conversational flows and training data.
• Collaborate with customer support and content teams to refine AI responses.
• Update scripts and identify bugs or gaps for escalation.

What You’ll Bring To The Role

You should have proven experience in AI training, natural language processing (NLP), or conversational design with strong analytical skills. Excellent communication skills, familiarity with AI platforms like Dialogflow, IBM Watson, Rasa or similar, and the ability to work independently on multiple projects are essential.

Compensation & Benefits

The salary range varies by location. For the San Francisco Bay area, it is between $152,000 and $228,000 USD, while in other eligible states it is between $136,000 and $204,000 USD. Okta also offers equity, bonus, and comprehensive benefits including health, dental, vision insurance, 401(k), flexible spending accounts, and paid leave.

Why Work at Okta?

Okta offers amazing benefits, social impact, talent development, and a dynamic work environment. Some roles may require travel for in-person onboarding. Okta is an Equal Opportunity Employer committed to diversity, inclusion, and compliance with data privacy laws.

Key Skills/Competency

• AI training
• NLP
• Conversational design
• Data analysis
• Script development
• Performance monitoring
• Collaboration
• Problem-solving
• Communication
• Technical proficiency