Software Solutions Engineer

Software Solutions Engineer

Solutions Engineers at Okendo work closely with customers and internal teams to understand, scope, and build customized software solutions for Okendo’s e-commerce merchants. You will become a highly knowledgeable product and integration expert and you will work directly as an engineer to build and deliver technical solutions.

How you'll create impact:

• Technical Expertise: Leverage a tech stack including Typescript, HTML/CSS, Javascript, Node, React, Angular, and AWS. Support pre-sale and post-sale processes by providing technical product expertise, designing solutions for custom functionality, reporting, data migration, and handling escalated support tickets. Collaborate with tech and agency partners to develop custom functionality for 3rd-party tech integrations.
• Product Expertise: Develop and maintain an in-depth understanding of Okendo’s products, code base, and integrations through internal training and independent research.
• Project Management: Partner with prospects and customers to understand their requests and gather technical requirements to recommend solutions. Build relationships with key customer stakeholders by serving as a technical liaison. Collaborate with Product and Engineering teams, communicating customer feedback, bugs, and gaps, building custom solutions for strategic accounts, and testing Okendo APIs and new product releases.

What we need from you:

• At least 3 years of experience as a software developer.
• Intermediate/Advanced expertise with our tech stack: Typescript, HTML/CSS, Javascript, Node, React, Angular, AWS.
• Knowledge of the Shopify environment, Shopify Liquid, and Shopify’s API.
• Excellent interpersonal skills for interfacing with global customers and internal staff.
• Ability to take initiative, manage projects independently, and deliver within timelines.
• Creative and critical thinking skills to solve complex issues using Okendo’s product and integration stack.

What We Value:

• One Team: Commitment to mission, trust, respect, and mutual support.
• Champion the customer: Prioritize customer success and interests in all actions.
• Strive for Excellence: Set ambitious goals, maintain a bias for action, and continuously improve.
• Extreme Ownership: Own outcomes, take necessary action, and proactively solve problems.
• Integrity Always: Honesty, trustworthiness, professionalism, fairness, transparency, and reliability.
• Always Day One: Agility, velocity, focus on outcomes, fast iteration, and adaptation.

Workplace Benefits:

• Work remotely in Canada.
• 12 weeks of Paid Family Leave at 100%.
• Exposure to the biggest and best eCommerce brands globally.
• Stipend for office set-up.
• Opportunities for training + development.
• Data-backed and competitive compensation strategy.
• 4 weeks of annual leave.
• 11 paid public holidays.
• Sick & carer’s leave.
• Compassionate & bereavement leave.

AI in Hiring:

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key skills/competency

• Software Solutions Engineer
• Typescript
• Javascript
• Node
• React
• Angular
• AWS
• API
• Shopify
• Customer Success