Software Solutions Engineering
Okendo · Canada
- Hybrid
- Full-time
- $95,000 / year
- Canada
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Job highlights
- Build custom software solutions for e-commerce merchants.
- Provide technical expertise in pre-sale and post-sale processes.
- Collaborate with partners on third-party integrations.
- Manage projects and gather technical customer requirements.
- Work with a modern tech stack and Shopify environment.
About the role
Software Solutions Engineer
Solutions Engineers at Okendo work closely with customers and internal teams to understand, scope, and build customized software solutions for Okendo’s e-commerce merchants. You will become a highly knowledgeable product and integration expert and you will work directly as an engineer to build and deliver technical solutions.
How you'll create impact:
- Technical Expertise: Leverage a tech stack including Typescript, HTML/CSS, Javascript, Node, React, Angular, and AWS. Support pre-sale and post-sale processes by providing technical product expertise, designing solutions for custom functionality, reporting, data migration, and handling escalated support tickets. Collaborate with tech and agency partners to develop custom functionality for 3rd-party tech integrations.
- Product Expertise: Develop and maintain an in-depth understanding of Okendo’s products, code base, and integrations through internal training and independent research.
- Project Management: Partner with prospects and customers to understand their requests and gather technical requirements to recommend solutions. Build relationships with key customer stakeholders by serving as a technical liaison. Collaborate with Product and Engineering teams, communicating customer feedback, bugs, and gaps, building custom solutions for strategic accounts, and testing Okendo APIs and new product releases.
What we need from you:
- At least 3 years of experience as a software developer.
- Intermediate/Advanced expertise with our tech stack: Typescript, HTML/CSS, Javascript, Node, React, Angular, AWS.
- Knowledge of the Shopify environment, Shopify Liquid, and Shopify’s API.
- Excellent interpersonal skills for interfacing with global customers and internal staff.
- Ability to take initiative, manage projects independently, and deliver within timelines.
- Creative and critical thinking skills to solve complex issues using Okendo’s product and integration stack.
What We Value:
- One Team: Commitment to mission, trust, respect, and mutual support.
- Champion the customer: Prioritize customer success and interests in all actions.
- Strive for Excellence: Set ambitious goals, maintain a bias for action, and continuously improve.
- Extreme Ownership: Own outcomes, take necessary action, and proactively solve problems.
- Integrity Always: Honesty, trustworthiness, professionalism, fairness, transparency, and reliability.
- Always Day One: Agility, velocity, focus on outcomes, fast iteration, and adaptation.
Workplace Benefits:
- Work remotely in Canada.
- 12 weeks of Paid Family Leave at 100%.
- Exposure to the biggest and best eCommerce brands globally.
- Stipend for office set-up.
- Opportunities for training + development.
- Data-backed and competitive compensation strategy.
- 4 weeks of annual leave.
- 11 paid public holidays.
- Sick & carer’s leave.
- Compassionate & bereavement leave.
AI in Hiring:
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Key skills/competency
- Software Solutions Engineer
- Typescript
- Javascript
- Node
- React
- Angular
- AWS
- API
- Shopify
- Customer Success
Skills & topics
- Software Solutions Engineer
- Typescript
- Javascript
- Node
- React
- Angular
- AWS
- API
- Shopify
- eCommerce
- Software Development
- Technical Support
- Integration Specialist
- Customer Success
- Project Management
- Remote
- Canada
How to get hired
- Tailor your resume: Highlight your 3+ years of software development experience, expertise in Typescript, Javascript, Node, React, Angular, and AWS, and any Shopify environment knowledge.
- Showcase your initiative: Emphasize your ability to manage projects independently and your creative problem-solving skills in your application and during interviews.
- Prepare for technical questions: Be ready to discuss your experience with APIs, customer data, custom functionality, and data migration.
- Demonstrate interpersonal skills: Highlight your experience working with diverse global teams and customers, showcasing your communication and collaboration abilities.
- Research Okendo's values: Align your responses with Okendo's core values like 'Champion the customer', 'Extreme Ownership', and 'Strive for Excellence' to show cultural fit.
Technical preparation
Master Typescript, Javascript, Node, React, and Angular.,Deepen AWS knowledge and experience.,Study Shopify Liquid and APIs thoroughly.,Practice designing custom solutions and migrations.
Behavioral questions
Describe a complex customer problem you solved.,How do you manage multiple projects independently?,Share an example of taking extreme ownership.,How do you champion customer success in your work?
Frequently asked questions
- What is the role of a Software Solutions Engineer at Okendo?
- As a Software Solutions Engineer at Okendo, you will be instrumental in understanding, scoping, and building customized software solutions for Okendo’s e-commerce merchants. You will act as a product and integration expert, working directly as an engineer to deliver technical solutions that meet customer needs.
- What is the required technical experience for this Software Solutions Engineer role at Okendo?
- Okendo requires at least 3 years of professional experience as a software developer, with intermediate to advanced expertise in their tech stack: Typescript, HTML/CSS, Javascript, Node, React, Angular, and AWS. Knowledge of the Shopify environment, Shopify Liquid, and Shopify’s API is also crucial.
- How does Okendo use AI in its hiring process for Software Solutions Engineers?
- Okendo may use AI tools to assist in reviewing applications, analyzing resumes, and assessing responses for the Software Solutions Engineer position. However, these tools are meant to support the recruitment team, and final hiring decisions are always made by humans.
- What are the key benefits of working as a Software Solutions Engineer at Okendo, especially for remote employees?
- Okendo offers a remote work arrangement in Canada, 12 weeks of paid family leave at 100%, exposure to leading eCommerce brands, a stipend for office setup, training opportunities, a competitive compensation strategy, 4 weeks of annual leave, and 11 paid public holidays, among other benefits.
- How does Okendo foster a positive work environment for its Software Solutions Engineers?
- Okendo emphasizes a culture built on 'One Team', 'Champion the customer', 'Strive for Excellence', 'Extreme Ownership', 'Integrity Always', and 'Always Day One'. These values promote collaboration, customer focus, high achievement, accountability, honesty, and agility.