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Ecommerce Customer Support Specialist

OK4WD

Stewartsville, NJOn Site

Original Job Summary

About the Role

OK4WD is seeking a dedicated Ecommerce Customer Support Specialist to join our team in Stewartsville, NJ. You will be the first point of contact for our customers, assisting online, over the phone, and via email with truck upfitting and off-road needs.

Key Responsibilities

  • Provide excellent pre and post-sales support
  • Process orders from our ecommerce website, phone, and emails
  • Maintain knowledge of products, order fulfillment, and accounting basics
  • Respond to customer queries via phone, email, and online chat
  • Update customer records in the company database
  • Perform other related duties as assigned

Job Requirements

  • Extroverted and customer-focused individual
  • Passion for the off-road and automotive industries
  • Experience with BigCommerce is a plus
  • Proficient in Microsoft Office, especially Excel
  • Able to learn new CRM, POS, and web-based systems quickly
  • Detail oriented with excellent verbal and written communication skills
  • A good team player with the ability to multitask in a fast-paced environment
  • Open to constructive feedback

Benefits

  • Generous 401k match
  • Paid Time Off and Holidays
  • Subsidized Health, Dental, and Vision Insurance
  • Employee discounts on parts
  • Phone and Mileage Reimbursement
  • Wellness Reimbursement
  • A supportive family atmosphere

Key Skills/Competency

  • Customer Support
  • Ecommerce
  • BigCommerce
  • Microsoft Office
  • Excel
  • CRM
  • POS
  • Communication
  • Multitasking
  • Detail Oriented

How to Get Hired at OK4WD

🎯 Tips for Getting Hired

  • Research OK4WD's culture: Study their mission, values, and reviews.
  • Customize your resume: Highlight ecommerce support and customer service skills.
  • Prepare for interviews: Focus on communication and technical tool expertise.
  • Show passion: Demonstrate interest in offroad and automotive industries.

📝 Interview Preparation Advice

Technical Preparation

Review BigCommerce functionalities and features.
Practice Microsoft Excel and CRM systems.
Learn basics of POS and web systems.
Familiarize with ecommerce order processing.

Behavioral Questions

Describe a challenging customer interaction.
How do you manage multitasking?
Explain handling constructive feedback.
Share teamwork experience in fast-paced scenarios.