Senior Product Manager – Client Experience
@ OFX

Sydney, New South Wales, Australia
A$150,000
On Site
Full Time
Posted 24 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXXX****** @ofx.com
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Job Details

Overview

OFX is a leading financial operations company enabling businesses and accounting firms with real-time financial control and visibility. With an innovative platform and 24/7 human support, OFX automates and simplifies cross-border business, offering global accounts, multi-currency payments, corporate cards, vendor management and integrations with accounting and HRIS software.

Purpose of Your Role

The Senior Product Manager – Client Experience is responsible for optimizing the client retention journey across key client-facing functions. The role focuses on improving systems, workflows, and tools that power scalable, high-impact client experiences, ensuring clients remain supported, secure, and engaged throughout their lifecycle.

Key Responsibilities

  • Client Retention: Lead product ownership for client authentication flows and notification systems.
  • Internal Tools: Evaluate and enhance CRM, support platforms and internal processes.
  • Cross-Functional Consistency: Collaborate with activation teams and UX to ensure seamless client transitions.
  • Platform Optimisation: Audit and improve performance of tools across various client-facing systems.
  • AI & Automation: Identify opportunities for automation and integrate AI into workflows.

What Success Looks Like

Client engagement improves, retention increases, and systems become more secure, seamless, and scalable. Internal tools drive high-performing support and commercial teams across global markets.

Qualifications

  • 7+ years in product management with a focus on client experience, support systems, or customer infrastructure.
  • Experience in optimizing internal tools such as CRM and notification platforms.
  • Strong stakeholder management and execution focus.
  • Passion for continuous improvement and a client-first approach.
  • Based in Sydney with flexibility for remote collaboration.

Why Join OFX

Work on shaping the future of client retention at a global fintech leader. Enjoy collaboration across high-impact teams, continuous learning opportunities, inclusive culture, and competitive benefits including hybrid work arrangements.

Key Skills/Competency

  • Client Retention
  • Product Management
  • Client Experience
  • Internal Tools
  • CRM
  • Workflow Optimization
  • AI Integration
  • Stakeholder Management
  • UX Collaboration
  • Automation
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How to Get Hired at OFX

🎯 Tips for Getting Hired

  • Customize your resume: Highlight product and CX management expertise.
  • Research OFX culture: Understand their innovation and global presence.
  • Align with role: Emphasize experience in client retention tools.
  • Prepare for interviews: Practice stakeholder and technical scenario responses.

📝 Interview Preparation Advice

Technical Preparation

Review CRM system architecture.
Study internal tool optimization methods.
Familiarize with AI integration use cases.
Brush up on authentication security protocols.

Behavioral Questions

Describe a time you improved client retention.
Explain your stakeholder collaboration approach.
Discuss managing cross-functional challenges.
Share experience in handling operational setbacks.

Frequently Asked Questions