Senior Product Manager – Client Experience @ OFX
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Job Details
Overview
OFX is a leading financial operations company enabling businesses and accounting firms with real-time financial control and visibility. With an innovative platform and 24/7 human support, OFX automates and simplifies cross-border business, offering global accounts, multi-currency payments, corporate cards, vendor management and integrations with accounting and HRIS software.
Purpose of Your Role
The Senior Product Manager – Client Experience is responsible for optimizing the client retention journey across key client-facing functions. The role focuses on improving systems, workflows, and tools that power scalable, high-impact client experiences, ensuring clients remain supported, secure, and engaged throughout their lifecycle.
Key Responsibilities
- Client Retention: Lead product ownership for client authentication flows and notification systems.
- Internal Tools: Evaluate and enhance CRM, support platforms and internal processes.
- Cross-Functional Consistency: Collaborate with activation teams and UX to ensure seamless client transitions.
- Platform Optimisation: Audit and improve performance of tools across various client-facing systems.
- AI & Automation: Identify opportunities for automation and integrate AI into workflows.
What Success Looks Like
Client engagement improves, retention increases, and systems become more secure, seamless, and scalable. Internal tools drive high-performing support and commercial teams across global markets.
Qualifications
- 7+ years in product management with a focus on client experience, support systems, or customer infrastructure.
- Experience in optimizing internal tools such as CRM and notification platforms.
- Strong stakeholder management and execution focus.
- Passion for continuous improvement and a client-first approach.
- Based in Sydney with flexibility for remote collaboration.
Why Join OFX
Work on shaping the future of client retention at a global fintech leader. Enjoy collaboration across high-impact teams, continuous learning opportunities, inclusive culture, and competitive benefits including hybrid work arrangements.
Key Skills/Competency
- Client Retention
- Product Management
- Client Experience
- Internal Tools
- CRM
- Workflow Optimization
- AI Integration
- Stakeholder Management
- UX Collaboration
- Automation
How to Get Hired at OFX
🎯 Tips for Getting Hired
- Customize your resume: Highlight product and CX management expertise.
- Research OFX culture: Understand their innovation and global presence.
- Align with role: Emphasize experience in client retention tools.
- Prepare for interviews: Practice stakeholder and technical scenario responses.