SaaS Change Management Director

SaaS Change Management Director at Office Practicum

Office Practicum is seeking an experienced change management leader to collaborate with internal teams and develop robust change management programs for our customers. The goal is to facilitate their adaptation to evolving technology and the dynamic pediatric industry landscape.

Key Responsibilities

• Develop, implement, and maintain the corporate project plan and budget for a multi-year change management project, covering development, internal change management, and customer touchpoints.
• Establish and enforce rigorous project governance processes, including risk management, issue tracking, change control, and decision-making frameworks.
• Serve as the primary communication hub for the project, providing timely, clear, and accurate status updates, forecasts, and reports to executive leadership, internal stakeholders, and team members.
• Facilitate and lead regular steering committee meetings, executive reviews, and core team stand-ups.
• Manage the strategy and execution of customer roll-out and acceptance testing, coordinating pilots, beta programs, and phased deployment plans.
• Lead the Organizational Change Management (OCM) component, specifically focusing on internal employee adaptation to new technology, tools, and processes.
• Collect and analyze customer and user feedback throughout the migration process to inform continuous improvement.
• Partner with the Training team to translate changes into competence and confidence for internal staff and external customers.
• Establish metrics and mechanisms for measuring project success, including customer adoption rates and internal process efficiency improvements.
• Monitor progress against milestones, budgets, and KPIs; prepare regular status reports for leadership.

Required Qualifications

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• 7+ years of progressive experience in organizational change management, with at least 3 years managing large-scale, enterprise-level software modernization projects.
• 3+ years experience within the Healthcare IT or EHR/EMR industry is highly preferred.
• Experience with Organizational Change Management (OCM) principles and practices.
• Exceptional skills in stakeholder management, executive reporting, and cross-functional team leadership.
• Proven ability to manage risk, budget, and scope within a complex, multi-year project environment.
• PMP, PgMP, or equivalent certification is highly desirable.

Work Environment & Travel

This role operates within a professional office environment, utilizing standard office equipment such as laptops and smartphones. Minimal travel (0-10%) is required.

Core Values

Office Practicum thrives on a performance-based culture guided by our Core Values:

• We are Clinician First
• Pediatric Care is our Home
• We Deliver on our Commitments
• Our Success is Based on Results
• We Believe in the Power of Teams

Consistently aligning our planning and execution with these values ensures long-term success for both Office Practicum and our customers.

Benefits

Our team members enjoy a comprehensive benefits package, including:

• Medical, Prescription, Vision, and Dental Insurance
• Life Insurance
• 401(k) with company match
• Paid Time Off, Holidays, and Volunteer Hours
• Company Wellness Program
• Employee Assistance Program
• Short and Long Term Disability Insurance
• Pet Insurance
• Tuition Assistance Program
• Employee Recognition Program

Key skills/competency

• Change Management
• Project Management
• Organizational Change Management (OCM)
• SaaS Implementation
• Healthcare IT
• EHR/EMR Systems
• Stakeholder Management
• Risk Management
• Budget Management
• Executive Communication