CAD Implementer (REMOTE-Canada)
Octave · Calgary, AB
- Hybrid
- Full-time
- CA$100,000 / year
- Calgary, AB
Job highlights
- Implement and support public safety CAD software.
- Involves technical design, configuration, and installation.
- Requires customer interaction and training delivery.
- Offers remote work within Canada.
- Requires 7+ years of technical application experience.
About the role
CAD Implementer
Reporting to the Professional Services Manager, the CAD Implementer will undertake and occasionally lead activities related to the introduction, design, development, configuration, installation, and support of Octave’s computer aided dispatch products and applications specializing in the Public Safety industry (9-1-1, Law Enforcement, Fire Protection Service, Emergency Medical Service). This highly technical role encompasses all aspects of software services delivery.
Responsibilities
- Participate in functional requirement definition and analysis.
- Create complex workflows through involvement in functional requirements definition and analysis.
- Lead simple data modeling and data conversion definition activities.
- Perform complex configuration and installation of Octave’s COTS products.
- Lead overall design of simple solutions for customers.
- Deliver product training (end users and system administration).
- Design (including documentation), develop, install, and conduct acceptance testing of custom developed applications and system interfaces.
- Lead database administration activities.
- Lead support of customer’s acceptance testing of Hexagon’s products.
- Other duties as assigned.
Education / Qualifications
- A degree in the Sciences, Computer Sciences, Engineering or a related discipline, or equivalent combination of education and experience.
- Minimum of 7 years’ relevant experience related to technical application development.
- Demonstrated success in a minimum of 4 of the following areas:
- Delivery of end-user training sessions on Hexagon software.
- Creation of functional requirements definition and analysis activities.
- Having led technical tasks within a project team on more than one occasion, for a system which is being used in production.
- Having demonstrated ability to build good relationships with customers.
- Delivery of customer presentations, or training to a small to medium size audience.
- Ability to interact effectively with customers and build and maintain positive customer relations.
- Consistently displays positive teamwork behaviors in line with Hexagon culture, including: reliability, effective and respectful communication & listening skills, proactive sharing of knowledge, cooperation and flexibility in approach and work style, and showing commitment to the team.
- PSAP or field operations experience highly desired.
- Strong verbal and written communication skills as it relates to conveying technical information internally and externally.
- Shares knowledge and assists others in the completion of their tasks to support team goals.
- Understands and is able to articulate the business priorities of the professional services organization.
- Engages in complex problem-solving exercises utilizing independent or team problem-solving skills.
- Up to 50% travel required within North America.
About Octave
Octave provides mission-critical software that empowers organizations to make informed decisions across every stage of the asset lifecycle — Design, Build, Operate and Protect — where performance, safety, and reliability are non-negotiable and failure is not an option.
Turning complex operational data into actionable intelligence, Octave connects expertise, real-world conditions and enterprise-scale insight to improve performance, resilience and incident response where it matters most.
Why work for Octave?
All in. Always forward. That's the way we do things around here. We put trust in our people because we believe it's the best way to unleash potential, bring ideas to life, and keep moving ahead. And it's why we're committed to creating an environment that's truly supportive, providing you with the resources you need to support your ambitions, no matter who you are or where you are in the world.
Everyone is welcome. At Octave, we believe that diverse and inclusive teams are critical to the success of our people and our business. Here, everyone is welcome. As an inclusive workplace, we don't discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all. Respect is the cornerstone of how we operate, so speak up and be yourself. You're valued here.
Key skills/competency
- CAD Implementation
- Public Safety Software
- 9-1-1 Systems
- Law Enforcement Technology
- Fire Protection Systems
- Emergency Medical Services
- Software Configuration
- Database Administration
- Customer Training
- Technical Support
Skills & topics
- CAD Implementer
- Computer Aided Dispatch
- Public Safety
- Software Implementation
- System Configuration
- Technical Support
- Data Modeling
- Database Administration
- Customer Training
- Remote Job
How to get hired
- Customize your resume: Highlight your 7+ years of technical application development experience and success in at least 4 key areas like customer relations, training delivery, or technical task leadership.
- Showcase relevant experience: Emphasize any PSAP or field operations experience, as well as your ability to design, develop, install, and test custom applications and system interfaces.
- Prepare for technical questions: Be ready to discuss complex configuration, installation, data modeling, and database administration related to CAD products, especially in the public safety sector.
- Demonstrate customer focus: Highlight your ability to interact effectively with customers, build positive relationships, and deliver clear product training to end-users and system administrators.
- Articulate teamwork skills: Be prepared to provide examples of your reliability, communication, knowledge sharing, cooperation, and commitment to team goals.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the CAD Implementer role at Octave?
- The CAD Implementer position at Octave is a fully remote role, allowing you to work from anywhere in Canada. This offers flexibility while still requiring up to 50% travel within North America for specific project needs.
- What specific industries does Octave's CAD software serve?
- Octave's computer aided dispatch (CAD) products and applications specialize in the Public Safety industry. This includes serving 9-1-1 services, Law Enforcement, Fire Protection Services, and Emergency Medical Services.
- What are the primary responsibilities of a CAD Implementer at Octave?
- As a CAD Implementer, your primary responsibilities include the introduction, design, development, configuration, installation, and support of Octave's CAD products. This involves functional requirement analysis, data modeling, product training, and leading acceptance testing.
- What is the required level of experience for the CAD Implementer position?
- The CAD Implementer role requires a minimum of 7 years of relevant experience in technical application development. Additionally, candidates must demonstrate success in at least 4 specific areas outlined in the job description, such as customer relations or training delivery.
- Does Octave offer opportunities for career growth in technical roles?
- Octave emphasizes a supportive environment for professional growth. As a CAD Implementer, you'll gain extensive experience across the full software lifecycle, from design to support, within the critical public safety sector, providing a strong foundation for career advancement.
- How important is customer interaction in this CAD Implementer role?
- Customer interaction is a key aspect of this role. The CAD Implementer is expected to interact effectively with customers, build and maintain positive relationships, and deliver product training, demonstrating the importance of strong communication and interpersonal skills.
- What technical skills are most critical for a CAD Implementer at Octave?
- Critical technical skills include expertise in computer-aided dispatch (CAD) products, software configuration and installation, data modeling, database administration, and the design/development of system interfaces. Experience with COTS products and custom applications is also essential.
- Is there any travel required for the remote CAD Implementer position?
- Yes, although the position is fully remote, up to 50% travel is required within North America. This travel is typically for customer-related activities such as installation, acceptance testing, and training.