Night Auditor
OCI Hospitality
Job Overview
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Job Description
About DoubleTree Tampa Rocky Point Waterfront
Welcome to DoubleTree Tampa Rocky Point Waterfront! We're thrilled that you're considering joining our team. At DoubleTree, we offer a range of amenities including 291 comfortable rooms, a well-equipped fitness center, a business center, versatile meeting rooms, an inviting outdoor pool, and a popular on-site restaurant. Situated in Tampa, Florida, our hotel provides convenient access to Clearwater Beach, Tampa International Airport, and Downtown Tampa, all while enjoying the serene beauty of our waterfront location. Come be a part of our exceptional team and help us deliver outstanding experiences to our guests!
We currently have an open Night Auditor position.
About The Night Auditor Role
Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on different responsibilities, including completing the audit. During downtime, the Night Auditor will help stock the market, tidy up the lobby preparing it for the AM shift and completing reports. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments.
About You
Being a night owl with a positive disposition is fundamental. Must be able to work overnight hours, including weekends, along with a commitment to dependability. You must be adept at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential.
What You Gain
You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
Key skills/competency
- Guest Services
- Front Desk Operations
- Financial Auditing
- Night Shift Management
- Customer Service
- Data Entry
- Reporting
- Security Protocols
- Communication Skills
- Problem-Solving
How to Get Hired at OCI Hospitality
- Research OCI Hospitality's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume for OCI Hospitality: Highlight guest service, auditing experience, and proven dependability for overnight roles.
- Showcase problem-solving skills: Prepare specific examples of how you've resolved guest issues or managed unexpected situations independently.
- Emphasize strong communication: Be ready to discuss how you ensure smooth handovers and effective information sharing with daytime teams.
- Demonstrate commitment to night shifts: Express your reliability and positive disposition for working overnight hours, including weekends.
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