1 day ago
Night Auditor Guest Service Representative
OCI Hospitality
On Site
Full Time
$35,000
Superior, WI
Job Overview
Job TitleNight Auditor Guest Service Representative
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$35,000
LocationSuperior, WI
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Job Description
About OCI Hospitality
Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott.
Property Location: Barkers Island Inn - Superior WI
Night Auditor Guest Service Representative Responsibilities
- Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly.
- Registers and processes guests upon arrival and departure.
- Demonstrates telephone courtesy and professionalism.
- Attentively listens to guests and anticipates any additional needs or concerns.
- Maintains clean and professional appearance of public areas and hotel office.
- Uses appropriate selling techniques to maximize revenue and occupancy.
- Completes daily management operations reports.
- Ensures all guest accounts are complete and accurate.
- Demonstrates a working knowledge of all services and facilities of the hotel and local area.
- Complies with the hotel's standard operating procedures and policies.
- Assists in monitoring and upholding procedures for safety of guests and hotel team members.
- Assists team members and other departments as needed to contribute to operational efficiency.
- Delivers amenities and general assistance to guests as requested.
- Performs additional responsibilities as assigned by leadership.
Qualifications for a Night Auditor Guest Service Representative
- Strong interpersonal and communication skills.
- Strong organizational skills and attention to detail.
- Ability to handle stressful situations with poise and professionalism.
- Conduct work-related functions in a professional manner.
Key Skills/Competency
- Guest Service
- Night Audit
- Customer Relations
- Hotel Operations
- Front Desk
- Data Entry
- Reporting
- Problem-Solving
- Communication
- Hospitality Software
How to Get Hired at OCI Hospitality
- Research OCI Hospitality's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor. Understand their commitment to guest service.
- Tailor your resume for hospitality: Highlight customer service experience, attention to detail, and any experience with property management systems for Night Auditor roles.
- Showcase problem-solving skills: Prepare examples demonstrating how you've handled challenging guest situations or administrative tasks calmly and effectively.
- Practice interview etiquette: Emphasize professionalism, strong communication, and a positive attitude, critical for guest-facing Night Auditor positions at OCI Hospitality.
- Express genuine interest: Convey enthusiasm for the Night Auditor Guest Service Representative role and OCI Hospitality's reputation during your application and interview process.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the typical shift for a Night Auditor Guest Service Representative at Barkers Island Inn?
02What software or systems does OCI Hospitality use for front desk operations?
03How important are guest service skills for the Night Auditor role at OCI Hospitality?
04What kind of daily reports does a Night Auditor Guest Service Representative complete?
05Does OCI Hospitality offer training for new Night Auditor Guest Service Representatives?
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