Night Auditor
OCI Hospitality
Job Overview
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Job Description
About Us
Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.
About The Night Auditor Role
Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on additional responsibilities, such as running the computer program changing the business date and posting the room charges for each guest. Night Auditors will transform the public spaces by tidying up and making them guest ready again while everyone is asleep. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments.
About You
Being a night owl with a positive disposition is fundamental. Must be able to work overnight hours, including weekends, along with a commitment to dependability. You must be adept at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential.
What You Gain
You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
Key skills/competency
- Guest Services
- Night Audit
- Front Desk Operations
- Customer Service
- Hospitality Management
- Financial Reconciliation
- Overnight Shifts
- Safety & Security Protocols
- Written Communication
- Property Management Systems
How to Get Hired at OCI Hospitality
- Research OCI Hospitality's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand how they "Enrich the Lives of Others Through Hospitality."
- Tailor your resume for Night Auditor roles: Highlight your experience with overnight shifts, guest services, financial reconciliation, and independent work, using keywords like "property management systems" and "end-of-day reporting."
- Showcase strong communication and problem-solving skills: Prepare examples of how you've handled guest requests, resolved issues independently, and communicated critical information effectively to team members in previous roles.
- Prepare for hospitality-specific interview questions: Expect scenarios involving difficult guests, managing multiple tasks under pressure, and demonstrating reliability and composure during overnight hours, especially for a Night Auditor position.
- Emphasize your "night owl" disposition: Clearly articulate your comfort and effectiveness working overnight, including weekends, and how your positive attitude contributes to a good guest experience even during quiet hours.
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