Job Overview
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Job Description
About Us
Our hotel is proudly operated by OCI Hospitality. The purpose of OCI Hospitality is to Enrich the Lives of Others Through Hospitality. We believe all team members are at their best when they are friendly, flexible, hardworking, and helpful. In our hotels, every position plays an important role in enriching the lives of our team members, our guests, our owners and investors, and the communities we reside in.
About The Role
Guest Service Managers lead the charge in all things Guest Service. The Manager oversees scheduling, complex guest issues, department reporting and development efforts for the department. From how you answer the phone to how you greet the guest when they arrive, you set the tone for the entirety of the guest's stay. Guest Service Managers become the go-to person for our guests--asking directions to their room, where to go for dinner, what attractions to visit, directions to the closest car wash, and how about some extra towels and a late checkout? Guest Service Managers often have multiple tasks at hand between answering phones, checking guests in/out, fulfilling guest requests, communicating with our Maintenance and Housekeeping team members, ensuring that billing and payments are correct, actively ensuring safety and security measures are being met, etc. Guest Service Managers must confidently and compassionately respond to guest service issues, taking ownership for the situation and ensuring that our guests are taken care of using the tools and training we support you with.
About You
You enjoy leading by example and eagerly embrace opportunities to train and develop others. You are committed to upholding department standards and take pride in providing exceptional experiences for others. A positive disposition and working well as part of a team is fundamental. Must be able to work flexible hours, including weekends, along with a commitment to dependability. You must be adapt at juggling multiple tasks while retaining your composure and remaining approachable. A genuine spark for making connections with your team members and our guests is paramount. An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration is essential.
What You Gain
You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development. We want you to feel engaged, empowered, and excited to grow with us. We believe our greatest and most valuable asset is our people! We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.
Key skills/competency
- Guest Services Management
- Hospitality Leadership
- Customer Service Excellence
- Team Training & Development
- Problem Solving
- Operational Efficiency
- Guest Relations
- Scheduling
- Communication Skills
- Adaptability
How to Get Hired at OCI Hospitality
- Tailor your resume: Highlight relevant hospitality and management experience, emphasizing guest relations and problem-solving skills for the Guest Services Manager role.
- Craft a compelling cover letter: Express your passion for hospitality and OCI Hospitality's mission, demonstrating how your leadership style aligns with their values.
- Prepare for behavioral questions: Be ready to share examples of how you've handled challenging guest situations and led teams to success.
- Showcase your leadership potential: Emphasize your ability to train, develop, and motivate team members to provide exceptional guest experiences.
- Highlight flexibility and dependability: Stress your commitment to working flexible hours, including weekends, and your reliable work ethic.
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