Front Desk Agent Night Auditor

About the Role

The Front Desk Agent Night Auditor role at Comfort Inn & Suites SFO Airport North involves providing exceptional guest service. You will handle guest check-ins and check-outs, address inquiries, uphold hotel procedures, and support overall property operations.

Key Responsibilities

• Register and process guests during arrival and departure
• Demonstrate telephone courtesy and professionalism
• Anticipate guest needs and promptly resolve concerns
• Maintain a clean and professional appearance in public areas
• Employ selling techniques to maximize revenue and occupancy
• Complete daily management operations reports accurately
• Support safety procedures and assist team members
• Assist with breakfast preparation and clean-up as needed

Qualifications

The ideal candidate demonstrates strong interpersonal and communication skills, exceptional organizational abilities with attention to detail, and the capacity to handle stressful situations with composure. Flexibility for working varied shifts, including weekends and holidays, is required. A criminal background check is required for employment.

Key skills/competency

• Guest Service
• Communication
• Organization
• Hospitality
• Check-in/Check-out
• Operational Procedures
• Team Support
• Revenue Maximization
• Attention to Detail
• Problem Solving