Front Desk Agent
@ OCI Hospitality

Denver, CO
$41,600
On Site
Full Time
Posted 22 days ago

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XXXXXXXXX XXXXXXXXX XXXXXXXX****** @ocihospitality.com
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Job Details

Overview

Join our team as a Front Desk Agent at Hampton Inn & Suites Denver/Cherry Creek. In this role, you will be the face of the hotel, providing attentive, courteous, and efficient service during check-in, throughout the stay, and at checkout while maximizing room revenue and occupancy.

Key Responsibilities

  • Confirm reservations, assign rooms, and issue room keys.
  • Process various payment types including cash, check, debit, and credit.
  • Handle check-ins, check-outs, and resolve any billing concerns.
  • Coordinate with Housekeeping regarding room readiness.
  • Run daily reports, complete cashier and closing reports.
  • Answer guest calls, messages, and provide local information.

Schedule & Work Details

Shifts include 7am-3pm and 3pm-11pm with flexibility required. Weekend and holiday availability is needed.

Qualifications

  • Minimum 1 year experience in customer service.
  • High school diploma or GED equivalent.
  • Hotel experience is a plus; OnQ/PEP Hilton familiarity preferred.
  • Strong computer skills and effective communication abilities.

Benefits

  • 401(k) matching
  • Health, Dental, and Vision insurance
  • Employee assistance and supplemental insurance programs
  • Paid time off and employee travel discounts
  • Referral and incentive programs

Key skills/competency

  • Customer Service
  • Check-in
  • Reservations
  • Payment Processing
  • Check-out
  • Cash Handling
  • Reporting
  • Housekeeping Coordination
  • Communication
  • Computer Skills
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How to Get Hired at OCI Hospitality

🎯 Tips for Getting Hired

  • Tailor your resume: Highlight customer service and hospitality skills.
  • Research OCI Hospitality: Understand their hotel and service culture.
  • Practice interview questions: Focus on guest interaction scenarios.
  • Showcase flexibility: Emphasize shift availability and teamwork.

📝 Interview Preparation Advice

Technical Preparation

Review hotel management software basics.
Practice using reservation systems.
Understand payment processing systems.
Familiarize with daily sales reporting.

Behavioral Questions

Describe a time you handled a guest complaint.
Explain how you manage multiple tasks simultaneously.
Share an example of teamwork in customer service.
Discuss a challenge resolved in high-pressure situations.

Frequently Asked Questions