Front Desk Agent @ OCI Hospitality
placeDenver, CO
attach_money $41,600
businessOn Site
scheduleFull Time
Posted 21 hours ago
Your Application Journey
Interview
Email Hiring Manager
****** @ocihospitality.com
Recommended after applying
Job Details
Overview
Join our team as a Front Desk Agent at Hampton Inn & Suites Denver/Cherry Creek. In this role, you will be the face of the hotel, providing attentive, courteous, and efficient service during check-in, throughout the stay, and at checkout while maximizing room revenue and occupancy.
Key Responsibilities
- Confirm reservations, assign rooms, and issue room keys.
- Process various payment types including cash, check, debit, and credit.
- Handle check-ins, check-outs, and resolve any billing concerns.
- Coordinate with Housekeeping regarding room readiness.
- Run daily reports, complete cashier and closing reports.
- Answer guest calls, messages, and provide local information.
Schedule & Work Details
Shifts include 7am-3pm and 3pm-11pm with flexibility required. Weekend and holiday availability is needed.
Qualifications
- Minimum 1 year experience in customer service.
- High school diploma or GED equivalent.
- Hotel experience is a plus; OnQ/PEP Hilton familiarity preferred.
- Strong computer skills and effective communication abilities.
Benefits
- 401(k) matching
- Health, Dental, and Vision insurance
- Employee assistance and supplemental insurance programs
- Paid time off and employee travel discounts
- Referral and incentive programs
Key skills/competency
- Customer Service
- Check-in
- Reservations
- Payment Processing
- Check-out
- Cash Handling
- Reporting
- Housekeeping Coordination
- Communication
- Computer Skills
How to Get Hired at OCI Hospitality
🎯 Tips for Getting Hired
- Tailor your resume: Highlight customer service and hospitality skills.
- Research OCI Hospitality: Understand their hotel and service culture.
- Practice interview questions: Focus on guest interaction scenarios.
- Showcase flexibility: Emphasize shift availability and teamwork.
📝 Interview Preparation Advice
Technical Preparation
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Review hotel management software basics.
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Practice using reservation systems.
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Understand payment processing systems.
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Familiarize with daily sales reporting.
Behavioral Questions
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Describe a time you handled a guest complaint.
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Explain how you manage multiple tasks simultaneously.
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Share an example of teamwork in customer service.
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Discuss a challenge resolved in high-pressure situations.
Frequently Asked Questions
What experience is required for the Front Desk Agent role at OCI Hospitality?
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How important is computer proficiency for OCI Hospitality's Front Desk Agent?
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Can candidates expect flexible shift scheduling at OCI Hospitality?
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What are the primary responsibilities of a Front Desk Agent at OCI Hospitality?
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Is hotel experience mandatory for the Front Desk Agent at OCI Hospitality?
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