Front Desk Agent

Overview

Join our team as a Front Desk Agent at Hampton Inn & Suites Denver/Cherry Creek. In this role, you will be the face of the hotel, providing attentive, courteous, and efficient service during check-in, throughout the stay, and at checkout while maximizing room revenue and occupancy.

Key Responsibilities

• Confirm reservations, assign rooms, and issue room keys.
• Process various payment types including cash, check, debit, and credit.
• Handle check-ins, check-outs, and resolve any billing concerns.
• Coordinate with Housekeeping regarding room readiness.
• Run daily reports, complete cashier and closing reports.
• Answer guest calls, messages, and provide local information.

Schedule & Work Details

Shifts include 7am-3pm and 3pm-11pm with flexibility required. Weekend and holiday availability is needed.

Qualifications

• Minimum 1 year experience in customer service.
• High school diploma or GED equivalent.
• Hotel experience is a plus; OnQ/PEP Hilton familiarity preferred.
• Strong computer skills and effective communication abilities.

Benefits

• 401(k) matching
• Health, Dental, and Vision insurance
• Employee assistance and supplemental insurance programs
• Paid time off and employee travel discounts
• Referral and incentive programs

Key skills/competency

• Customer Service
• Check-in
• Reservations
• Payment Processing
• Check-out
• Cash Handling
• Reporting
• Housekeeping Coordination
• Communication
• Computer Skills