EPIC PB/PB CLAIMS SOLUTIONS ANALYST - MAINTENANCE
OCHIN, Inc. · United States
- Hybrid
- Full-time
- $110,000 / year
- United States
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Job highlights
- Resolve complex Epic PB/PB Claims technical issues.
- Develop and maintain solution functionality.
- Collaborate across departments on projects.
- Drive documentation and knowledge sharing.
- Requires Epic PB/PB Claims certification/proficiency.
About the role
About OCHIN
OCHIN is a nonprofit leader in health care innovation, partnering with a national provider network to deliver clinical insights and tailored technologies. Our mission is to expand patient access, grow care teams, and improve the health of rural and underserved communities. We are hiring for new positions to meet increasing demand and offer opportunities for continuous skill growth and meaningful work. At OCHIN, we value unique perspectives and foster a culture rooted in our values. Founded in 2000, OCHIN employs over 1,200 professionals working remotely across 49 states. We offer a generous compensation package, supporting employee well-being with a healthy work-life balance and opportunities for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion by welcoming new talent.Position Overview
The Epic Solutions Analyst PB/PB Claims Maintenance supports OCHIN’s mission by leveraging deep technical expertise, strong problem-solving capabilities, and staying current on technological advancements. This position focuses on resolving complex technical issues, optimizing processes, and implementing innovative solutions. It involves aligning technical strategies with business objectives and fostering collaboration with non-technical stakeholders to bridge the gap between technology and organizational goals.Essential Duties
- Develop, document, and deploy solution functionality by building, testing, and maintaining features according to specifications and requirements, ensuring clear documentation for usability and future reference.
- Troubleshoot, diagnose, and resolve complex technical issues using critical thinking and advanced technical skills to ensure optimal system performance and end-user satisfaction.
- Collaborate across departments to support project implementations and address member maintenance issues.
- Drive documentation and knowledge sharing by creating and optimizing technical documentation to support process improvement and alignment across cross-functional teams.
- Foster skill development and competency growth in technical design, analysis, and system enhancements.
- Other duties as assigned.
Requirements
- Certification or proficiency in Epic Resolute PB or PB Claims is required; certification or proficiency in both is highly desired.
- At least 5 years of experience as an Epic Resolute PB/PB Claims Applications Analyst, with a minimum of 3 years of experience in Epic PB module build.
- Experience with billing in New York state is desired.
- Strong communication skills, enabling effective interaction with application and technical team members, as well as end-users.
- Consistently acts with integrity and accountability.
- Process and detail-oriented, with a strong focus on data-driven decision making.
- Proactive, self-motivated, and solution-oriented.
- Candidates are required to complete a 50–60-minute competency assessment prior to the team interview to gauge alignment with OCHIN's core competencies.
Base Pay Overview
OCHIN utilizes broadened pay bands for equitable and market-aligned compensation. The final offer is determined by relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.Physical Requirements/Work Environment
- Constant interpersonal skills, teamwork, and customer service.
- Frequent creativity, mentoring, and presentations/teaching.
- Occasional decision-making and independent judgment or action.
- Reading, speaking, writing, and understanding English.
- Employees are regularly required to sit for extended periods; stand and walk; use hands to finger, handle, or feel; reach with hands and arms.
- This is a remote position requiring a virtual home-office environment, and all employees must be on camera for virtual meetings.
- The role routinely uses standard office equipment such as computers and mobile devices.
- Travel may be required for Go-Live installations or training, potentially by air, vehicle, or train.
COVID-19 Vaccination Requirement
OCHIN mandates COVID-19 vaccination for all employees to ensure the safety of our colleagues, members, and communities. Proof of full vaccination or an approved medical/religious exemption is required before the hire date.Work Location and Travel Requirements
OCHIN is a 100% remote organization. Employees work from home, with some positions supporting member organizations on-site for software installations. Nationwide travel is determined by OCHIN business needs. Specific travel requirements for this position can be discussed during the interview process.Work From Home Requirements
- Ability to work independently and efficiently from a home office environment.
- High-Speed Internet Service.
- Requirement to work in a distraction-free workplace.
- National travel may be required for on-site Go Live support based on OCHIN's business needs.
Benefits
OCHIN offers a comprehensive range of benefits. Visit our website for details: https://ochin.org/employment-openingsEqual Opportunity Statement
OCHIN is an equal opportunity employer committed to building a diverse team that represents a variety of backgrounds, perspectives, and skills. All employment aspects are based on merit, performance, and business needs.Key skills/competency
- Epic Resolute PB
- PB Claims
- Epic PB module build
- Technical issue resolution
- Process optimization
- System implementation
- Cross-functional collaboration
- Technical documentation
- Data-driven decision making
- Communication skills
Skills & topics
- Epic PB
- PB Claims
- Epic Resolute PB
- Solutions Analyst
- Health IT
- Healthcare Technology
- Nonprofit
- Remote Work
- Application Support
- System Maintenance
- Epic
- PB Module
- Billing Systems
- Troubleshooting
- Process Improvement
- Collaboration
- Documentation
- New York Billing
- Full-time
- Analyst
How to get hired
- Tailor your resume: Highlight your Epic Resolute PB/PB Claims certification and 5+ years of relevant experience, emphasizing PB module build skills.
- Showcase your skills: Clearly articulate your problem-solving, collaboration, and communication abilities in your application and during the competency assessment.
- Demonstrate OCHIN's values: Emphasize your integrity, accountability, and proactive, solution-oriented approach in your application materials.
- Prepare for assessment: Be ready to complete a 50-60 minute competency assessment to demonstrate your alignment with OCHIN's core competencies.
- Ask insightful questions: Prepare questions about travel requirements and team dynamics for the interview process.
Technical preparation
Master Epic Resolute PB and PB Claims.,Practice PB module build scenarios.,Develop advanced troubleshooting techniques.,Prepare documentation examples.
Behavioral questions
Describe a complex technical issue you resolved.,How do you collaborate with non-technical teams?,Provide an example of driving process improvement.,How do you ensure accountability in your work?
Frequently asked questions
- What are the essential technical skills required for the Epic PB Claims Solutions Analyst role at OCHIN?
- The Epic PB Claims Solutions Analyst role at OCHIN requires certification or proficiency in Epic Resolute PB or PB Claims. A minimum of 5 years as an Epic Resolute PB/PB Claims Applications Analyst, with at least 3 years in Epic PB module build, is essential. Strong technical troubleshooting, documentation, and problem-solving skills are also critical.
- Is experience with billing in New York state a mandatory requirement for the Epic PB Claims Solutions Analyst position?
- While not strictly mandatory, experience with billing in New York state is highly desired for the Epic PB Claims Solutions Analyst role at OCHIN. This indicates a preference for candidates who have specific domain knowledge relevant to certain client needs.
- What is the work arrangement for the Epic PB Claims Solutions Analyst position at OCHIN?
- The Epic PB Claims Solutions Analyst position at OCHIN is a fully remote role. Employees work from home in a virtual environment and must maintain a distraction-free workplace with high-speed internet. Travel may be required nationally for specific business needs.
- How does OCHIN assess candidates for the Epic PB Claims Solutions Analyst role beyond the initial application?
- OCHIN utilizes a competency assessment, lasting 50-60 minutes, as a key part of the hiring process for the Epic PB Claims Solutions Analyst role. This assessment aims to understand a candidate's strengths, preferences, and work style in relation to OCHIN's nine core competencies, focusing on fit rather than a pass/fail outcome.
- What are the growth opportunities for an Epic PB Claims Solutions Analyst at OCHIN?
- OCHIN emphasizes continuous skill growth and professional advancement. As an Epic PB Claims Solutions Analyst, you'll have opportunities to deepen your expertise in technical design, analysis, and system enhancements, contributing to meaningful work that supports community health.
- Does OCHIN require employees to be fully vaccinated against COVID-19 for the Epic PB Claims Solutions Analyst role?
- Yes, OCHIN requires all employees, including remote staff, to be vaccinated against COVID-19 as a condition of employment. Proof of full vaccination or an approved medical or religious exemption is necessary before the hire date.
- Can I work from home as an Epic PB Claims Solutions Analyst at OCHIN?
- Yes, this Epic PB Claims Solutions Analyst role is 100% remote. You will work from a home office environment, requiring the ability to work independently, high-speed internet, and a distraction-free workspace. You must also be prepared to be on camera for all virtual meetings.
- What is the expected salary range for the Epic PB Claims Solutions Analyst position?
- The advertised salary range for the Epic PB Claims Solutions Analyst position at OCHIN is $85,697 - $137,116 annually. The final offer will depend on various factors including experience, certifications, and market data.