APPRENTICE EPIC PATIENT ACCESS ANALYST- GRAND CENTRAL

About OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, delivering the clinical insights and tailored technologies needed to expand patient access, strengthen care teams, and improve the health of rural and medically underserved communities. We are hiring a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone. At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values. Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunity for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Apprentice Epic Patient Access Analyst will join a team responsible for supporting clinical solutions and practice management applications deployed across the OCHIN collaborative as well as support other systems used by the EPIC Operations Team. This role will focus on configuration, technical troubleshooting, and solutions-discovery for OCHIN’s members.

Essential Functions

• First line of contact with members of the OCHIN collaborative to help research and coordinate resolution of issues by troubleshooting and resolving issues within application modules in response to user requests.
• Resolve problems with application vendor or other technical support as indicated.
• Meet Service Level Agreements (SLAs) and OCHIN Customer Service Expectations through the completion of Help Desk tickets, calls and live chats.
• Triage incoming calls and communications to determine the priority level and appropriate team to address issue.
• May provide support to the Electronic Health Record Support Analyst (EHRSA) of other organizations.
• Discuss and provide workflow solutions and ensure understanding of the system through hands-on training.
• Document build specifications, team processes and complex clinic workflows as directed by the Sr. Revenue Cycle Analyst mentor.
• Other duties as assigned.

Requirements

• 2 years customer service and/or IT Help Desk support experience or have successfully completed an OCHIN workforce training program preferred.
• Must obtain Identity Proficiency within the first 60 days of employment.
• Electronic Health Record experience in systems such as EPIC preferred.
• Patient Access, Patient Records and Patient Scheduling background preferred.
• Prior to moving forward to the team interview, all candidates are required to complete a 50–60-minute competency assessment. The assessment gives us insights into how your strengths, preferences, and work style align with OCHIN's nine core competencies. It’s not about passing or failing—it’s about understanding fit and setting you up for success.

Work Location and Travel Requirements

OCHIN is a 100% remote organization with no physical corporate office location. Employees work remotely from home and many of our positions also support our member organizations on-site for new software installations. Nationwide travel is determined based on OCHIN business needs. Please inquire during the interview process about travel requirements for this position.

• Work From Home Requirements Are: Ability to work independently and efficiently from a home office environment.
• High Speed Internet Service.
• It is a requirement that employees work in a distraction-free workplace.
• Travel required up to 20% nationally for on-site Go Live support based on business requirements for OCHIN (OR) Travel may be required nationally based on business requirements for OCHIN.

Benefits

We offer a comprehensive range of benefits. See our website for details: https://ochin.org/career

COVID-19 Vaccination Requirement

To keep our colleagues, members, and communities safe, OCHIN requires all employees—including remote employees, contractors, interns, and new hires—to be vaccinated with a COVID-19 vaccine, as supported by state and federal public health officials, as a condition of employment. All new hires are required to provide proof of full vaccination or receive approval for a medical or religious exemption before their hire date.

Equal Opportunity Statement

OCHIN is proud to be an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills for the benefit of our staff, our mission, and the communities we serve. As an Equal Opportunity and Affirmative Action employer, OCHIN, Inc. does not discriminate based on race, ethnicity, sex, gender identity, sexual orientation, religion, marital or civil union status, age, disability status, veteran status, or any other protected characteristics. All aspects of employment are based on merit, performance, and business needs.

Base Pay Overview

OCHIN uses broadened pay ranges to support equitable and market-aligned compensation practices. The final offer will be based on a variety of factors, including relevant skills, certifications, education, experience, training, responsibilities, internal equity, and market data.

Salary Description

$49,939 or $59,927 (Non Negotiable)

Key skills/competency

• Epic Systems
• Patient Access
• Customer Service
• IT Help Desk
• Troubleshooting
• Technical Support
• Clinical Solutions
• Practice Management
• Healthcare IT
• Problem Solving