Technical Support Engineer
Object First · France
- Hybrid
- Full-time
- $85,000 / year
- France
Job highlights
- Provide technical support for Veeam customers.
- Troubleshoot software and hardware issues.
- Collaborate with cross-functional teams.
- Document resolutions and best practices.
- Requires English and French proficiency.
About the role
About Object First
Object First, now an independent business unit of Veeam, builds secure, simple, and powerful backup storage for Veeam customers, engineered with Absolute Immutability to deliver true ransomware-proof protection. Our Zero Access architecture ensures no one can alter or delete backup data, providing cyber resilience by design. Are you looking for a role where you can make a real impact by working with meaningful, high-performance technology? Join a fast-growing, innovative-driven team where clarity, ownership, and collaboration truly matter.Role Overview
We are looking for a skilled Technical Support Engineer with prior experience, to play a pivotal role in assisting clients with technical issues. The ideal candidate will be responsible for resolving customer queries, providing technical guidance, and ensuring seamless communication with colleagues and other departments.What You’ll Do
- Provide efficient and effective technical support to customers.
- Diagnose and troubleshoot software and hardware issues related to the product.
- Collaborate with cross-functional teams to promptly resolve complex technical problems.
- Guide customers through proper configurations and best practices for an exceptional experience.
- Document and track customer issues, resolutions, and best practices to contribute to the knowledge base.
- Stay updated on industry trends and emerging technologies in data backups and security.
- Support the development of documentation by validating procedures, building lab environments or drafting content.
- Conduct root cause analyses (RCA) for customer issues, collaborating with internal teams and external vendors as needed.
What You’ll Bring
- Proven experience in technical support, preferably in data backup or storage solutions.
- Strong knowledge of Veeam data backup products.
- Veeam ecosystem experience e.g. VMware ESX(i)/vSphere, Microsoft Hyper-V / Failover cluster, public clouds.
- Advanced user or administrative level experience with Ubuntu Linux and Windows Server.
- Strong knowledge of server hardware.
- Excellent problem-solving and analytical skills.
- Effective communication and customer service skills.
- Familiarity with industry-standard certifications (e.g., Veeam) is a plus.
- Experience conducting root cause analysis (RCA), including analyzing OS, infrastructure, and product logs.
- Proficiency in English and French is required.
Why Join Object First
- An exciting opportunity with a global, high-growth IT company.
- Paid annual leave in accordance with local regulations.
- Remote work options.
- Modern work equipment is provided.
- Opportunities for professional development and growth.
- A supportive and collaborative work environment.
Equal Opportunity & Data Privacy
Object First is an equal opportunity employer. We welcome and encourage diversity in our teams and are committed to creating an inclusive environment for all employees. By applying for this position, you consent to the processing of your personal data for recruitment purposes, in accordance with applicable data protection laws and Object First’s privacy practices. All candidate information will be treated with strict confidentiality throughout the process.Make an Impact with Us
If you’re looking to make a real impact and grow alongside a company that builds secure, simple, and powerful technology, Object First is the place for you. Join us and take your career to the next level.Key skills/competency
- Technical Support
- Data Backup
- Storage Solutions
- Veeam
- Troubleshooting
- Root Cause Analysis
- Linux
- Windows Server
- Customer Service
- Collaboration
Skills & topics
- Technical Support Engineer
- Veeam
- Data Backup
- Storage Solutions
- Troubleshooting
- Linux
- Windows Server
- Customer Support
- Ransomware Protection
- Cyber Resilience
- VMware
- Hyper-V
- Remote Work
How to get hired
- Tailor your resume: Highlight experience with Veeam, data backup, and storage solutions. Emphasize RCA and Linux/Windows Server skills.
- Craft a compelling cover letter: Express your passion for impactful technology and mention your proficiency in English and French.
- Prepare for technical questions: Be ready to discuss troubleshooting scenarios, Veeam ecosystem knowledge, and server hardware.
- Demonstrate problem-solving: Highlight your analytical skills and experience in diagnosing complex technical issues during the interview.
- Showcase collaboration: Be prepared to share examples of working effectively with cross-functional teams.
Technical preparation
Master Veeam backup and recovery solutions.,Practice Linux and Windows Server administration.,Familiarize with VMware and Hyper-V.,Study server hardware and network basics.
Behavioral questions
Describe a complex technical issue you resolved.,How do you handle difficult customer interactions?,How do you stay updated with technology?,Tell me about a time you collaborated effectively.
Frequently asked questions
- What are the key technical skills required for the Technical Support Engineer role at Object First?
- The Technical Support Engineer role at Object First requires proven experience in technical support, especially with data backup or storage solutions. Strong knowledge of Veeam data backup products and the Veeam ecosystem (VMware, Hyper-V, public clouds) is essential. Advanced experience with Ubuntu Linux and Windows Server, along with strong server hardware knowledge and root cause analysis (RCA) skills, are also crucial. Proficiency in English and French is a must.
- Is this a remote position for the Technical Support Engineer at Object First?
- Yes, the job description explicitly mentions 'Remote work options' as a key benefit of joining Object First, indicating that this Technical Support Engineer position can be performed remotely.
- What is the role of Root Cause Analysis (RCA) in this Technical Support Engineer position?
- Root Cause Analysis (RCA) is a significant responsibility for the Technical Support Engineer at Object First. You will be expected to conduct RCAs for customer issues, which involves analyzing OS, infrastructure, and product logs, and collaborating with internal teams and external vendors to identify the fundamental cause of problems.
- What kind of customer interaction can I expect as a Technical Support Engineer at Object First?
- As a Technical Support Engineer at Object First, you will provide efficient and effective technical support to customers, guiding them through proper configurations and best practices for an exceptional experience. You will also be responsible for diagnosing and troubleshooting their technical issues and documenting resolutions.
- Does Object First offer opportunities for professional development for a Technical Support Engineer?
- Yes, Object First emphasizes opportunities for professional development and growth. They aim to provide a supportive and collaborative work environment where employees can advance their careers and stay updated on industry trends and emerging technologies.
- What is the importance of English and French proficiency for this Technical Support Engineer job?
- Proficiency in both English and French is a mandatory requirement for the Technical Support Engineer position at Object First. This suggests that the role involves interacting with a diverse customer base or supporting operations that span across French-speaking regions.