Customer Service Coordinator

About Oatly

Hello potential future Oatly employee. It’s us, the original oatmilk company that started in Sweden back 25 or so years ago and has since expanded to the U.S. where we’ve continued growing at a rate such that we need more brilliant minds to come work with us to keep the momentum going and the oatmilk flowing.

Sustainability, health, and transparency are the core values that guide everything we do. Basically, we exist to help people live a healthier life without recklessly taxing the planet’s resources in the process, and to change the food system for the better. We drive that change through the power of oats and through a significant reduction in cow’s milk consumption. If any of this resonates with you, then maybe you’d like to work for Oatly, too. Now onto the formal stuff.

The Role: Customer Service Coordinator

We are looking for a Customer Service Coordinator to join our team! In this role, you’ll take the lead on all customer order management duties for your assigned accounts. Reporting to the Customer Service Manager, you’ll partner closely with both internal teams and external stakeholders to deliver an exceptional customer experience and keep everything running smoothly.

What You'll Do

• Serve as the primary point of contact for customer inquiries, orders, and service requests, ensuring responses are timely, accurate, and friendly
• Manage the order‑to‑delivery process, including entering orders, confirming availability, coordinating logistics, and proactively communicating status updates
• Collaborate closely with production, warehouse, and transportation teams to ensure on‑time fulfillment and resolve any issues that arise
• Monitor inventory levels and flag potential shortages or delays to internal teams and customers
• Troubleshoot service concerns, product questions, and delivery challenges with a solutions‑first mindset
• Maintain accurate customer account data and proactively identify and resolve master data issues within the order‑to‑cash system to ensure efficient and error‑free order processing
• Assist with quality assurance follow‑ups, including documenting complaints and coordinating with QA or operations teams
• Contribute to special projects, seasonal order planning, and continuous improvement initiatives to enhance the customer experience

What You'll Bring

• 2+ years of experience in a Customer Service role in a CPG company (consumer packaged goods)
• Exceptional communication skills and calmness under pressure
• High level of attention to detail and organization
• Problem-solving and analytical- make it happen mindset
• ERP & Spreadsheet Proficient
• Experience working collaboratively with other departments - Finance, QA, Transportation, Commercial, Account Sales, Planning, Community Management, etc
• Flexible to changing priorities and comfortable thriving in a remote environment

Who You Are

Here’s another list of qualities we think make a good Oatly team member:

• You feel connected to our mission of encouraging health, sustainability, and transparency
• You are a self-starter who doesn’t need direct supervision to motivate you for success – we believe strongly in building a culture of individual accountability and ownership, and need partners that can embrace that mentality
• You are ready to make your mark in a smaller, growing brand, leveraging your experience to deliver amazing results and build an outstanding company
• You have an entrepreneurial spirit in that you’re comfortable with ambiguity and are energized by the process of building something lasting from the ground up
• You enjoy sharing your quirkiness and talents with your coworkers

Perks & Benefits

We sweeten the deal when you work with us, like flexible vacation (take it when you need it), really great benefits (yes, pet insurance is in there), paid volunteer days off throughout the year (doing good is fun), free six packs of...(drumroll)…oatmilk, and you’ll also get genuinely great coworkers who are rooting for each other and the company to thrive. Oh, one more short but very important sentence: We are nimble and agile (not chaotic) in how we work, and we’re grounded in a long company history dating way back to the last century.

Compensation

The salary for this role will be based on a variety of factors, including but not limited to geographic location, internal equity, experience, education, specialty, and training. Actual compensation is influenced by a wide array of factors, including but not limited to skill set, level of experience, and specific location. Compensation may also include a bonus, commission, or equity as applicable. Our good faith estimate for base salary is $75,000.

Our Commitment to Equity

Our team is available to support you throughout the hiring process, providing reasonable accommodations to enable a barrier-free interview experience. We will maintain candidate privacy and confidentiality to enable an unbiased and equitable experience. If you need assistance applying for a role due to a disability or special need, please get in touch with peopleconnect.NA@oatly.com.

Oatly is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Key skills/competency

• Customer Service
• Order Management
• CPG Experience
• Logistics Coordination
• Inventory Monitoring
• Problem Solving
• Data Accuracy
• ERP Systems
• Communication Skills
• Continuous Improvement