Claims Director

About Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. They offer a 360-degree solution across world-class venues including arenas, convention centers, festivals, and cultural institutions.

Position Summary

The Claims Director, working with the VP of Risk Management, manages day-to-day and long-term operations of the Corporate International Insurance Claims Department. This remote, full-time role is bonus eligible and offers comprehensive benefits.

Responsibilities

• Manage, plan, and coordinate insurance claims processes.
• Lead and guide a team, including vendors and TPAs.
• Create and maintain policies and procedures consistent with corporate strategy.
• Oversee claims management for general liability, property, cyber, and more.
• Collaborate with brokers, carriers, and project teams to achieve risk management goals.
• Ensure timely claim adjudication and process improvement.
• Represent the department and advise senior management on claim issues.
• Identify opportunities to lower the total cost of risk.
• Communicate complex issues clearly in both written and verbal formats.

Qualifications

• 10+ years of P&C claims management experience.
• Extensive knowledge in commercial insurance claim operations and coverage.
• Bachelor’s degree in Insurance, Accounting, Business Administration or equivalent.
• Strong PC skills, particularly with MS Office Suite.
• Excellent written, verbal, negotiation, and presentation skills.
• Proven leadership, analytical, and problem-solving abilities.
• Certifications like CCP, CPCU, RPLU, ARM, CISR, AU, PMP are a plus.
• Experience with international claims and multiple insurance lines is beneficial.

Why Oak View Group?

At Oak View Group, diversity and inclusion are key. The company champions innovation through diverse teams and equal opportunity employment, ensuring a workplace that respects all backgrounds.

Key skills/competency

• Claims Management
• Risk Management
• Team Leadership
• Policy Development
• Process Improvement
• Commercial Insurance
• Financial Management
• Customer Service
• Negotiation
• Communication