Telephone Operator - Evenings Nights Weekends @ NYU Langone Health
placeNew York, NY
attach_money $55,968
businessOn Site
scheduleFull Time
Posted 1 day ago
Your Application Journey
Interview
Email Hiring Manager
***** @nyulangone.org
Recommended after applying
Job Details
Position Summary
NYU Langone Health is seeking a Telephone Operator - Evenings Nights Weekends. In this role, you will operate the Medical Center switchboard, handling incoming and outgoing calls, patient information requests, emergency calls, paging, and overhead paging requests.
Job Responsibilities
- Directory and Information Services: Provide directory assistance and general Medical Center information, assist callers, and transfer calls appropriately.
- Telephone Console Updates: Update daily/weekly online directories, maintain current contact information and on-call schedules.
- Emergency Notification: Update and activate scenarios for the Emergency Notification System including emergency call handling.
- Emergency Calls: Respond promptly to emergencies (fire, bomb threat, code 1000, etc.) with calm and efficiency.
Minimum Qualifications
High School Diploma required and two (2) years of Telephone experience in healthcare, hotel, or a large institutional environment. Excellent communication and interpersonal skills are a must.
Preferred Qualifications
None specified.
About NYU Langone Health
NYU Langone Health is a fully integrated health system with top patient outcomes, ranked number one by Vizient Inc. and recognized by U.S. News & World Report. The organization also provides comprehensive benefits and wellness packages to support staff and their families.
Key skills/competency
- Telephone Operation
- Switchboard Management
- Emergency Response
- Directory Assistance
- Communication
- Interpersonal Skills
- Information Updating
- Multi-tasking
- Attention to Detail
- Healthcare Environment
How to Get Hired at NYU Langone Health
🎯 Tips for Getting Hired
- Customize Your Resume: Emphasize telephone and emergency response experience.
- Highlight Healthcare Exposure: Include any related institutional experience.
- Research NYU Langone Health: Understand their mission and culture.
- Practice Interview Responses: Focus on customer service and multitasking examples.
📝 Interview Preparation Advice
Technical Preparation
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Study telephone switchboard systems.
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Review emergency call protocols.
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Practice directory management software.
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Train on multi-line phone operation.
Behavioral Questions
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Describe a critical call-handling experience.
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Explain how you multitask under pressure.
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Share a time you resolved an emergency call.
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Discuss your communication style in stressful situations.
Frequently Asked Questions
What skills are essential for a Telephone Operator at NYU Langone Health?
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How does NYU Langone Health support Telephone Operators across shifts?
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What experience is required for the Telephone Operator - Evenings Nights Weekends role at NYU Langone Health?
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How does the role manage emergency calls at NYU Langone Health?
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How important is multitasking for the Telephone Operator position at NYU Langone Health?
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