Want to get hired at NYU Langone Health?

Telephone Operator - Evenings Nights Weekends

NYU Langone Health

New York, NYOn Site

Original Job Summary

Position Summary

NYU Langone Health is seeking a Telephone Operator - Evenings Nights Weekends. In this role, you will operate the Medical Center switchboard, handling incoming and outgoing calls, patient information requests, emergency calls, paging, and overhead paging requests.

Job Responsibilities

  • Directory and Information Services: Provide directory assistance and general Medical Center information, assist callers, and transfer calls appropriately.
  • Telephone Console Updates: Update daily/weekly online directories, maintain current contact information and on-call schedules.
  • Emergency Notification: Update and activate scenarios for the Emergency Notification System including emergency call handling.
  • Emergency Calls: Respond promptly to emergencies (fire, bomb threat, code 1000, etc.) with calm and efficiency.

Minimum Qualifications

High School Diploma required and two (2) years of Telephone experience in healthcare, hotel, or a large institutional environment. Excellent communication and interpersonal skills are a must.

Preferred Qualifications

None specified.

About NYU Langone Health

NYU Langone Health is a fully integrated health system with top patient outcomes, ranked number one by Vizient Inc. and recognized by U.S. News & World Report. The organization also provides comprehensive benefits and wellness packages to support staff and their families.

Key skills/competency

  • Telephone Operation
  • Switchboard Management
  • Emergency Response
  • Directory Assistance
  • Communication
  • Interpersonal Skills
  • Information Updating
  • Multi-tasking
  • Attention to Detail
  • Healthcare Environment

How to Get Hired at NYU Langone Health

🎯 Tips for Getting Hired

  • Customize Your Resume: Emphasize telephone and emergency response experience.
  • Highlight Healthcare Exposure: Include any related institutional experience.
  • Research NYU Langone Health: Understand their mission and culture.
  • Practice Interview Responses: Focus on customer service and multitasking examples.

📝 Interview Preparation Advice

Technical Preparation

Study telephone switchboard systems.
Review emergency call protocols.
Practice directory management software.
Train on multi-line phone operation.

Behavioral Questions

Describe a critical call-handling experience.
Explain how you multitask under pressure.
Share a time you resolved an emergency call.
Discuss your communication style in stressful situations.