Support Analyst
@ Nymbus

Hybrid
$75,000
Hybrid
Full Time
Posted 11 hours ago

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Job Details

About the Support Analyst Role at Nymbus

Nymbus, a leader in fintech and innovator in modern banking technology, is looking for a Support Analyst. At Nymbus you will drive change by alleviating technical debt, elevating agility, and ensuring seamless technical support for financial institutions.

Key Responsibilities

  • Serve as the first line of technical support for internal teams and external clients.
  • Diagnose, investigate, and resolve software issues; escalate when needed.
  • Collaborate with software engineers, QA teams, and product managers.
  • Monitor system performance, track incidents, and provide status updates.
  • Document issues and contribute to continuous improvement initiatives.

Qualifications and Experience

Minimum of 3 years in production support or application support in fintech or banking. Familiarity with online banking platforms, payment systems (ACH, Wires, Bill Pay, RDC, P2P), ServiceNow, JIRA and strong technical, communication, and customer service skills are required.

Work Environment & Compensation

This is a remote-first role with occasional travel for client visits and team meetings. The position includes a salary range of $60,000 - $75,000, annual cash bonus, equity options, a robust 401(k) plan with company match, and full healthcare benefits.

Key skills/competency

  • Support
  • Troubleshooting
  • Incident Management
  • Collaboration
  • Technical Analysis
  • Documentation
  • System Monitoring
  • Client Service
  • Banking
  • Fintech

How to Get Hired at Nymbus

🎯 Tips for Getting Hired

  • Research Nymbus culture: Study mission, values, and recent news online.
  • Customize your resume: Emphasize fintech support experience clearly.
  • Prepare technical examples: Showcase troubleshooting and incident resolution skills.
  • Practice communication skills: Highlight teamwork and client service in interviews.

📝 Interview Preparation Advice

Technical Preparation

Review incident management tool documentation.
Practice troubleshooting software issues.
Understand core fintech systems and integrations.
Update knowledge on online banking platforms.

Behavioral Questions

Describe a challenging support case.
Explain teamwork during high-pressure incidents.
Share feedback on process improvements.
Discuss conflict resolution experiences.

Frequently Asked Questions