Digital Support Specialist
@ Nymbus

Hybrid
$47,840
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXXXXXX XXXXXXXX******* @nymbus.com
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Job Details

Digital Support Specialist at Nymbus

The Digital Support Specialist supplies a multi-faceted approach to providing support for our Launch clients. This remote position involves monitoring, reviewing, and approving customer applications submitted through our retail account onboarding platforms while ensuring compliance with service level agreements.

Key Responsibilities

  • Efficiently answer inbound calls and secure messages.
  • Manage communication for new digital bank account onboarding.
  • Solve customer issues and resolve inquiries on first contact.
  • Utilize multiple systems to troubleshoot and resolve tickets.
  • Participate in bank environment testing and data validation.
  • Complete transactions accurately following guidelines and procedures.
  • Engage in professional development and training.
  • Perform additional duties as required.

Qualifications

  • Associate's Degree or equivalent experience.
  • 2+ years of relevant experience in the financial industry.
  • Heavy Call Center or related customer service experience.
  • Working knowledge of computer hardware, software, and diagnostic utilities.
  • Excellent communication, technical training, and problem solving skills.
  • Ability to prioritize work and maintain schedule flexibility.

Salary & Benefits

  • Hourly Pay: $23.00 with premium for bilingual candidates.
  • Annual Cash Bonus and Equity Options.
  • 100% Fully Remote.
  • Robust 401(k) with company match.
  • Comprehensive Health, Dental, and Vision Insurance.
  • Paid Time Off.

Work Environment

This is a remote-first role with occasional visits to client sites or meetings as required. The position supports a 24/7/365 Contact Center environment.

Key skills/competency

Digital Support, Customer Service, Onboarding, Technical Troubleshooting, Call Center, Communication, Problem Solving, Risk Mitigation, Data Validation, Training

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How to Get Hired at Nymbus

🎯 Tips for Getting Hired

  • Research Nymbus culture: Study their remote-first approach and mission.
  • Customize your resume: Highlight call center and financial experience.
  • Showcase technical skills: Emphasize troubleshooting and system knowledge.
  • Prepare for interviews: Practice scenario-based customer service questions.

📝 Interview Preparation Advice

Technical Preparation

Review troubleshooting software tutorials.
Practice system navigation exercises.
Study account onboarding processes.
Familiarize with digital communication tools.

Behavioral Questions

Describe a time you solved a customer issue.
Explain how you handle high-pressure calls.
Tell about an instance of proactive problem solving.
Share a situation demonstrating effective teamwork.

Frequently Asked Questions