Senior MIS Consultant

About NYC Health + Hospitals

Empower Every New Yorker — Without Exception — to Live the Healthiest Life Possible

NYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city’s five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.

At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.

Duties & Responsibilities

Purpose of Position:

Under direction, with broad latitude for the exercise of independent judgment and ingenuity serves as expert consultant and advisor on complex data processing problems; participates broadly in the design of computer based information systems under development or to be developed with particular emphasis on the feasibility of major projects, benefits to be derived from systems’ implementation, costs of development and operation, and with attention to the orderly development of particular systems, interfacing with other systems to accomplish an effective degree of integration.

In the area of Computer Operations provides the technical support and operations management of the NYC Health + Hospitals MIS Computer Center over a 24 hour/7 day operation week.

In the Network Services area participates in the planning and implementation of Network Services with an emphasis on remote site preparation and participates in the operation of the Network Control Center helping to resolve complex network and telecommunications problems.

Essential Duties And Responsibilities

Application Programming and Systems Engineering Disciplines

• Recommends alternative approaches for users concerning aspects of data processing system design and selection of systems for computerization and processing of management information data, statistics, reports, etc.
• Develops design for feasibility studies and participates in analyses of project requests from user departments within NYC Health + Hospitals.
• Recommends programs, practices, and standards to facilitate uniform application of electronic data methods and their correlation with other units and regulatory jurisdictions.
• Maintains a high-level of technical competence with particular regard to latest E.D.P. technology, methodology and applications of computer and related devices in the field of health care and management information systems.
• Performs in-depth investigation and analysis to identify and resolve processing problems associated with the systems, programs, and machine utilization.
• Selects computer, communications and peripheral equipment to meet the specifications of Department’s projected requirements and workloads based upon considerations of cost, performance specifications, demonstrations of performance, vendor support, ease of operation, maintenance and other technical factors.

Network Services

• Plans and assists in the coordination of network equipment at remote user sites.
• Supervises the assignment of network technicians in support of problem resolutions and remote site installation.
• Recommends standards and procedures for the uniform application of data communications methods and interfaces.
• Interfaces with communications carrier (NY Telephone, AT&T, Northern Telecom, Telecom Plus ROLM, etc.) to coordinate service and problem resolution issues.

Computer Operations

• Manages operation of all computers and peripheral devices in the Computer Center.
• Ensures that specific job operating instructions are understood and followed and that all operational directives, guidelines and procedures are adhered to by Computer Operations staff for the purpose of establishing and maintaining a stable processing environment.
• Manages vendor field service engineer support to ensure maintenance and repair work is performed as required and in a timely manner.
• Provides operations support to systems engineering in the maintenance of all operating systems software and in the diagnosis of hardware problems and to Network Services in the maintenance of online communications capability.
• Responsible for training, development, motivation, performance evaluation, and motivation, performance evaluation and discipline of all assigned Operations staff.
• Maintains and ensures satisfactory operating environment of Computer Center.

Minimum Qualifications

A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems Engineering, applied Mathematics, Business Administration, Economics/Statistics, Telecommunications, Data Communications, or a related field of study; and Five (5) years of progressive, responsible experience in the field of data processing, computer systems and applications.

Operations Specialty requires supervisory experience (5 years).

Network Services requires a telecommunications background and experience.

Broad knowledge and expertise in the characteristics of computers, peripheral devices, communications systems and hardware capabilities, programming languages, E.D.P. applications, systems analysis methodology, data management and retrieval techniques; or A satisfactory equivalent combination of training, education and experience.

Department Preferences

Certification(S)/NYS Licenses/Education

• A Baccalaureate Degree from an accredited college or university with a major in Computer Science, Systems, applied Mathematics, Business Administration, Economics/Statistics, Human Resources, or a related field of study; and

Knowledge, Skills, Abilities And Other Requirements

• Knowledge of Service Now software
• Proficient in MS Office applications (Excel, Word, PowerPoint, Project, Visio etc.).
• Implementation of other Oracle Cloud modules Required.
• Strong analytical, problem-solving and troubleshooting skills with ability to identify problems and determine corrective actions.
• Effective collaboration and communication skills as well as an ability to handle multiple assignments in a timely manner with minimal supervision.
• Ability to prioritize work and promptly resolve or escalate when necessary
• Healthcare Experience is a plus
• Successfully completed and/or involved in at least three full life-cycle Oracle Cloud’s Absence Management module implementation and/or upgrade Required.
• Experience in PeopleSoft HR is a plus
• Experience with PeopleSoft version 9.2

Years Of Experience

Five (5) years of progressive, responsible experience in the field of data processing, computer systems, and applications.Operations Specialty requires supervisory experience (5 years).Network Services requires a telecommunications background and experienceHealthcare background preferred

How To Apply

If you wish to apply for this position, please apply online by clicking the "Apply for Job" button.

Note: Candidates selected for a position are required to come to NYC as part of their onboarding.

Key skills/competency

• Senior MIS Consultant
• Data Processing
• Computer Systems
• Network Services
• Computer Operations
• Systems Engineering
• E.D.P. Technology
• Application Programming
• Oracle Cloud
• Healthcare IT