CASE MANAGEMENT TEAM LEADER
NYC Department of Social Services · Manhattan, NY
- On site
- Full-time
- $75,000 / year
- Manhattan, NY
Job highlights
- Supervise teams determining client eligibility for services.
- Manage workflow for various case types and benefit authorizations.
- Assess client needs and develop plans for self-sufficiency.
- Liaise with other units and ensure timely client service.
- Prepare performance reports and guide team toward goals.
About the role
About NYC Department of Social Services
The Family Independence Administration (FIA) provides temporary assistance to individuals and families facing social service and economic challenges, aiming to foster self-sufficiency through a variety of programs and services. These include temporary cash assistance, SNAP, childcare, eviction prevention, adult protective services, job training, and more.
About the Role
The NYC Department of Social Services is seeking an Associate Benefits Opportunity Specialist II (ABOS II) to serve as a Case Management Team Leader. This role involves supervising a team of Benefits Opportunity Specialist (BOS) staff who are responsible for determining eligibility, providing financial planning, offering economic support, and monitoring related services to promote self-sufficiency among clients. The ABOS II will utilize supervisory, program development, quantitative analysis, and research skills to achieve the goals of the FIA/Benefits Access Center.
Key Responsibilities
- Monitor the workflow of BOS workers handling new applications, closed Family Assistance cases, reopened Safety Net cases, and one-shot deals.
- Review specific cases and authorize benefits as required, ensuring accuracy and timeliness of reports.
- Act as a liaison to the Rental Assistance Unit and conduct daily sweeps for timely service.
- Manage a team of BOS workers who interview applicants, assess eligibility for immediate needs grants, public assistance, food stamps, and Medicaid.
- Oversee teams providing comprehensive service delivery to participants, managing case aspects, developing Employment Plans, and executing strategies for self-sufficiency.
- Ensure adequate planning, scheduling, and monitoring of case management activities, conducting regular reviews of performance and client feedback.
- Provide case consultation and guidance on complex cases, ensuring appropriate approaches for participant needs and progress.
- Oversee teams providing quick service for walk-in or telephone clients, handling reported changes, and maintaining inter-team contact.
- Oversee staff who interview and determine housing needs for at-risk or homeless tenants, developing intervention plans.
- Monitor conference activities, prepare regular reports on unit activities, and perform final review of packets before fair hearings, representing the Agency.
- Prepare reports on key performance outcomes and ensure timely implementation of corrective actions.
- May conduct field visits.
Minimum Qualifications
- High school diploma or equivalent and three years of full-time satisfactory experience in social/human services or a related setting.
- Experience must include client services, employment planning/counseling, job development, skills assessment, employment placement, or other economic opportunity programming.
- Alternatively, a baccalaureate degree with 18 months of full-time satisfactory experience as a Benefits Opportunity Specialist or similar role.
- College credit can substitute for experience at a rate of 60 semester credits for 9 months of work experience, but a minimum of 18 months of satisfactory experience is always required.
Additional Information
- This position is also open to qualified individuals with disabilities eligible for the 55-a Program.
- Prospective employees may be eligible for federal loan forgiveness programs.
- New York City residency is not required for this position.
- The City of New York is an inclusive equal opportunity employer.
Key skills/competency
- Case Management
- Team Leadership
- Eligibility Determination
- Client Services
- Supervision
- Program Development
- Quantitative Analysis
- Economic Support
- Benefits Administration
- Social Services
Skills & topics
- Case Management
- Team Leadership
- Social Services
- Public Assistance
- Eligibility Determination
- Supervision
- Client Services
- Benefits Administration
- Economic Support
- NYC Government
How to get hired
- Tailor your resume: Highlight social services experience, eligibility determination, and team leadership. Quantify achievements in client support and program management.
- Address the 55-a Program: If eligible, clearly indicate your interest in the 55-a Program on your resume and cover letter.
- Emphasize supervisory skills: Showcase experience in managing staff, monitoring workflow, and improving team performance in your application.
- Understand the agency's mission: Research the NYC Department of Social Services and the Family Independence Administration's role in promoting self-sufficiency.
- Prepare for interviews: Be ready to discuss your approach to case management, team supervision, and handling complex client situations.
Technical preparation
Review eligibility criteria for public assistance programs.,Understand case management software and reporting tools.,Familiarize yourself with employment planning methodologies.,Study data analysis for performance monitoring.
Behavioral questions
Describe a time you led a team through a challenge.,How do you handle difficult client situations?,How do you ensure timely and accurate service delivery?,Tell us about your approach to performance management.
Frequently asked questions
- What are the primary responsibilities of a Case Management Team Leader at NYC DSS?
- As a Case Management Team Leader, you will supervise BOS staff responsible for eligibility determination, financial planning, and economic support services. You'll monitor workflow, authorize benefits, manage teams that assess client needs and barriers to employment, and ensure comprehensive service delivery to help participants achieve self-sufficiency.
- What qualifications are essential for the Case Management Team Leader position at the NYC Department of Social Services?
- The essential qualifications include a high school diploma with three years of experience in social/human services, or a baccalaureate degree with 18 months of experience as a Benefits Opportunity Specialist or in a similar role. Experience must involve client services, employment planning, or economic opportunity programming.
- Is New York City residency required for this Case Management Team Leader role?
- No, New York City residency is not required for this specific position, offering a broader pool of eligible candidates.
- How can candidates eligible for the 55-a Program apply for the Case Management Team Leader role?
- Candidates eligible for the 55-a Program should clearly indicate their interest in being considered for the position through the 55-a Program at the top of both their resume and cover letter.
- What type of support services does the Family Independence Administration (FIA) offer?
- The FIA offers a wide range of services aimed at helping individuals and families achieve self-sufficiency. These include temporary cash assistance, SNAP (food stamps), childcare assistance, eviction prevention, adult protective services, job training, employment planning, and support for domestic violence victims and child support enforcement.
- What is the role of a Benefits Opportunity Specialist (BOS) under the Team Leader?
- BOS workers, supervised by the Team Leader, conduct client interviews, assess eligibility for various public assistance programs (like Family Assistance, Safety Net, food stamps, Medicaid), develop employment plans, remove barriers to employment, and provide comprehensive case management services.
- Can college credits substitute for experience for this Case Management Team Leader role?
- Yes, college credits from an accredited institution can substitute for experience at a rate of 60 semester credits for 9 months of work experience. However, candidates must still possess a minimum of 18 months of full-time satisfactory experience in social/human services or as a Benefits Opportunity Specialist.
- Are there any loan forgiveness programs applicable to this position?
- As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs, such as Public Service Loan Forgiveness (PSLF). You can find more information on the U.S. Department of Education's website.