Training Operations Manager, Deep Learning Institute EMEA

About NVIDIA and the Role

NVIDIA has a rich 25-year history of transforming computer graphics, PC gaming, and accelerated computing. Today, the company is at the forefront of AI, defining the next era of computing where GPUs power AI brains for various applications. As a Training Operations Manager for the Deep Learning Institute (DLI) in the EMEA region, you will join a diverse and supportive environment, contributing to world-class learning experiences and operational excellence.

We are seeking a highly organized and operationally driven Training Operations Manager to join our Global Training Operations team. This role is perfect for someone who excels at coordinating complex workflows across customers, partners, and internal teams, ensuring efficient execution of fast-paced training operations. You will be instrumental in elevating global training delivery, optimizing processes, managing multiple initiatives, and driving seamless program execution at scale. This is a unique opportunity to contribute to the growth of our global training ecosystem and impact thousands of learners worldwide.

What You'll Be Doing

As the Training Operations Manager, Deep Learning Institute EMEA, you will lead and refine comprehensive business processes that support enterprise customer training, public workshops, conference training labs, and various DLI programs globally. Your core responsibilities include:

• Owning the end-to-end coordination and execution of workshops and conference training events, encompassing scheduling, instructor assignments, registration management, and day-of logistics.
• Leading the successful delivery of workforce training plans tailored for NVIDIA's Enterprise Customers.
• Managing critical vendor and partner workflows to effectively plan and deliver Deep Learning Institute (DLI) workshops at scale across the EMEA region.
• Handling all customer support inquiries related to DLI programs, ensuring timely and high-quality responses that enhance learner satisfaction.
• Actively contributing to cross-functional initiatives aimed at improving existing systems, automating operational workflows, and enhancing scalability across all training programs.

What We Need To See

You should possess 5+ years of demonstrated experience in managing training programs, driving efficient processes, and coordinating effectively with customers and partners. Specifically, we require:

• A Bachelor's Degree or equivalent practical experience.
• Proven experience in planning and delivering workshops, conferences, or similar large-scale events.
• Strong interpersonal skills coupled with excellent written and verbal communication abilities.
• Outstanding attention to detail and a commitment to accuracy in all operational execution tasks.
• A demonstrated ability to bring structure and clarity to uncertain or ambiguous situations.
• Willingness and ability to travel occasionally as required for program execution.

Ways To Stand Out From The Crowd

Candidates who truly stand out will have:

• A proven ability to manage multiple high-priority projects concurrently and effectively.
• Experience driving initiatives with cross-functional teams, demonstrating strong collaboration.
• Established positive relationship management skills with various stakeholders.
• Proficiency in working with Salesforce and various Learning Management Systems (LMS).
• Extensive experience in running corporate customer training programs, showcasing expertise in enterprise learning solutions.

Key skills/competency

• Training Operations
• Program Management
• Workflow Coordination
• Customer Support
• Vendor Management
• Event Logistics
• Process Optimization
• Scalability
• Cross-functional Collaboration
• Learning Management Systems