Senior Product Quality Manager

About the Role

The Senior Product Quality Manager will provide leadership and management for product quality, passionately focused on Customer issues. Establish, maintain, and optimize an effective quality management method and benchmark to achieve high-quality performance. Serve as a knowledge expert of product quality, leading and mentoring in identifying fundamental causes behind issues originating from manufacturing and customer blocking issues. Enhance and improve products' performance by proactive risk assessment and other prevention methods.

What You’ll Be Doing

• Responsible for HW Product Quality performance at customer install base of Networking Switch products.
• Lead structured problem solving and risk assessment for quality issues arising from production and customer.
• Maintain and supervise product health through structured routines and meaningful metrics, enabling an effective alert mechanism for early identification.
• Responsible for customer quality issues and working within the organization to resolve.
• Passionate about improving processes to reduce client grievances and in-house waste with a strong dedication to quality.
• Maintain and improve product build improvements, verification and validation processes, and manufacturing quality to allow high quality of Networking System products throughout the entire product life cycle and improvement plan.
• Drive for Quality process improvement initiatives to minimize customer complaints and internal scrap, drive internal quality approach.

What We Need To See

• Bachelor of Science in Electrical engineering / Chemical / Mechanical Science, other technical degrees will be considered or equivalent experience.
• 8+ years experience leading complex multidisciplinary products (Electrical, Mechanical, Process).
• Experience with direct customer interface from top data center customers.
• Proficient with Product lifecycle management and QMS processes.
• Strong written and verbal communication skills, excellent customer relation skills and ability to interact at a high level within the organization.
• Strong organizational and project management skills, proven matrix management experience in a high-paced dynamic environment.
• Knowledgeable and expert in root cause analysis and corrective action.
• Familiar with NVlink and Ethernet products and protocols.

Key skills/competency

• Product Quality Management
• Customer Issue Resolution
• Quality Management Systems (QMS)
• Structured Problem Solving
• Root Cause Analysis (RCA)
• Risk Assessment
• Process Improvement
• Networking Switch Products
• Product Lifecycle Management
• Cross-functional Leadership