Customer Technical Program Manager
NVIDIA · Austin, TX
- On site
- Full-time
- $200,000 / year
- Austin, TX
Tailored resume — keyword-matched to this role.
Hiring manager — we find who's hiring.
Intro email — drafted to reach them directly.
Job highlights
- Drive AI Enterprise Workstation Solutions integration and qualification.
- Support external OEM System Partners from development to production.
- Collaborate with multi-functional teams on hardware/software programs.
- Manage customer-reported issues and communicate executive status.
- Requires 8+ years in high-tech technical program management.
About the role
About the Role
NVIDIA is looking for a Customer Technical Program Manager to drive the planning and execution of sophisticated, multidisciplinary programs for system-level integration and qualification of AI Enterprise Workstation Solutions, as well as sustaining activities. We expect you to thrive in an agile and forward-thinking environment where we constantly balance technical complexity, process, quality, and execution speed. You must have a proven track record of delivering Enterprise Workstation Platforms level solutions with strong planning and technical skills. These programs will accomplish aspects of a business's larger strategy. A passion for high-level planning and critical thinking is the cornerstone for this role.As a member of the Customer Technical Program Management team, you will support external OEM System Partners from early development phases through the coordination of system integration, certification, and production readiness for mass production. You will also be required to support the product throughout its lifecycle. These phases include early design through qualification and production readiness. You will be collaborating with multi-functional teams across the company to plan and drive Hardware/Software multi-functional teams. Additionally, you will assemble requirements, assist with prioritization, scheduling, and planning for all phases of the product lifecycle. You will develop and handle breakthroughs and schedules for the many moving parts that need to come together. Lead and improve existing product development and software release processes; collaborate with engineering management on improving the development workflow and engineering efficiency. You have an opportunity to work well with diverse technical groups, spanning all interpersonal levels.
What You'll Be Doing
- Aligning the customer with NVIDIA Enterprise Workstation Platform integration requirements into specific tasks and assignment of those tasks to relevant functional areas should come second nature to you.
- Collecting, prioritizing, tracking, and driving customer-reported issues to resolution/closure is a key focus of this role.
- Clearly and thoughtfully communicate issue status to the customer and to internal NVIDIA Executive teams.
- Work closely with engineering, operations, quality, product management, and sales teams to resolve planning, technical, and logistical issues, set correct expectations, and keep the scope of the projects on a track to successful execution.
- Efficiently coordinate and lead complex technical engineering-to-engineering (hardware and software) discussions.
- Properly represent the sense of urgency of issues and raise them (internally and/or externally) as appropriate.
- Regularly communicate executive-level program report status and key issues to management.
- Develop a close working relationship with customer development teams and use creativity to find the best solution. You are a system builder with good solid understanding of assembling and connecting workstation system components such as GPUs, CPUs, memory, networking, and storage systems.
What We Need To See
- BS/MS in Engineering or Computer Science or equivalent experience
- 8+ years in High-Tech industry with a focus on Technical Program Management, supporting OEMs/ODMs Enterprise Workstation System Partners.
- Proven deep customer savvy born of performing complex programs, especially with strategic customers related to Enterprise Workstation System Platforms with Tier-1 OEMs.
- Technical savvy, including Workstation devices and software engineering, network topologies, network interfaces, and Workstation qualification/deployment requirements.
- Supreme leadership skills across broad and diverse functional teams.
- Strong analytical and problem-solving skills to address complex technical challenges.
Ways To Stand Out From The Crowd
- Solid experience in working with large OEMs/ODMs for Workstation system integration, development, and deployment with bold timelines and/or constrained resources.
- Comfortable defining and driving complex programs with an intimate understanding of dependencies, critical paths, key and critical landmarks, and results.
- Consistent record of handling multiple OEMs/ODMs System Partners and Programs across worldwide geographies and time zones.
NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people in the world working for us. If you're creative and autonomous, we want to hear from you!
The base salary range is 168,000 USD - 258,750 USD. You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until June 8, 2026.
Key skills/competency
- Customer Technical Program Manager
- System Integration
- AI Enterprise Workstation Solutions
- OEM Partnerships
- Hardware/Software Development
- Product Lifecycle Management
- Agile Methodologies
- Technical Program Management
- Workstation Platforms
- Cross-functional Collaboration
Skills & topics
- Customer Technical Program Manager
- NVIDIA
- Technical Program Management
- AI Enterprise
- Workstation Solutions
- OEM
- System Integration
- Hardware Engineering
- Software Engineering
- Program Execution
How to get hired
- Tailor your resume: Highlight your 8+ years of Technical Program Management experience supporting OEMs and your expertise with Enterprise Workstation System Platforms.
- Showcase leadership: Emphasize your supreme leadership skills and experience driving complex, multidisciplinary programs with diverse functional teams.
- Demonstrate technical acumen: Detail your technical savvy in workstation devices, software engineering, network topologies, and qualification requirements.
- Highlight customer focus: Provide examples of your deep customer savvy and experience managing programs with strategic Tier-1 OEMs.
- Prepare for technical interviews: Be ready to discuss workstation system components, integration, and problem-solving complex technical challenges.
Technical preparation
Review workstation components: GPU, CPU, memory, storage.,Understand network topologies and interfaces.,Study AI enterprise solution integration processes.,Practice leading hardware/software cross-functional teams.
Behavioral questions
Describe a complex program you led.,How do you handle customer issues?,How do you prioritize conflicting tasks?,How do you influence diverse teams?
Frequently asked questions
- What are the key responsibilities for a Customer Technical Program Manager at NVIDIA?
- The Customer Technical Program Manager at NVIDIA is responsible for planning and executing complex, multidisciplinary programs related to AI Enterprise Workstation Solutions. This includes system integration, qualification, supporting OEM partners from development to mass production, managing product lifecycles, and collaborating with various internal teams to ensure successful project delivery. You will also be instrumental in addressing customer-reported issues and communicating program status to executive teams.
- What qualifications are essential for the Customer Technical Program Manager role at NVIDIA?
- To be considered for the Customer Technical Program Manager position at NVIDIA, you need a BS/MS in Engineering or Computer Science (or equivalent experience) and at least 8 years in the High-Tech industry focusing on Technical Program Management, particularly supporting OEMs/ODMs for Enterprise Workstation System Partners. Strong technical acumen in workstation systems and software, excellent leadership, and analytical/problem-solving skills are crucial.
- How does NVIDIA ensure successful program execution with external partners?
- NVIDIA ensures successful program execution by fostering close working relationships with customer development teams and external OEM System Partners. The Customer Technical Program Manager plays a key role in aligning customer requirements, coordinating system integration and certification, tracking issues to resolution, and maintaining clear communication with both customers and internal NVIDIA executive teams. They manage the entire product lifecycle and lead cross-functional efforts to overcome technical and logistical challenges.
- What kind of technical expertise is valued for this Customer Technical Program Manager position?
- The role requires technical savvy in workstation devices and software engineering. This includes understanding network topologies, network interfaces, and workstation qualification/deployment requirements. A solid understanding of assembling and connecting workstation system components like GPUs, CPUs, memory, networking, and storage systems is also highly valued.
- How can I best prepare my application for the Customer Technical Program Manager job at NVIDIA?
- To best prepare your application, ensure your resume clearly highlights your 8+ years of experience in technical program management, specifically with OEMs and enterprise workstation platforms. Quantify your achievements in leading complex programs, demonstrating your leadership, analytical skills, and customer focus. Showcase any experience with AI enterprise solutions and system integration to align with the role's core responsibilities.