CRM Project Manager Intern

CRM Project Manager Intern (4-6 month internship) H/F

As part of the Marketing & Communication team, you will work closely with the CRM & Digital Project Manager and actively participate in the execution of the company's CRM and digital projects for a period of 4 to 6 months. Within the framework of CRM development at NV GALLERY, you will be involved in the deployment of collection launches and marketing activations, as well as their analysis and optimization. We are looking for an autonomous, rigorous, and proactive profile to strengthen the brand's presence, both in France and internationally.

Operational Missions:

• Participation in the management of the CRM communication plan (email & WhatsApp campaigns) for B2C and B2B target audiences.
• Writing and formalization of editorial briefs for the creative team.
• Integration and setup of email and WhatsApp campaigns on Klaviyo and Simio.
• Participation in collection launches on the website, respecting deadlines and the brand's DNA (pop-ups, homepage, landing pages, etc.).
• Implementation of optimizations and creation of flows.
• Competitive intelligence and benchmarking of best CRM/emailing practices.

Strategic & Analytical Missions:

• Analysis of campaign and flow performance.
• Support in the implementation and monitoring of A/B tests (content, targeting, timing).
• Contribution to monthly reporting.
• Participation in enriching customer interactions and the overall purchasing journey.

What you will learn at NV GALLERY:

• Design and manage performance-oriented CRM campaigns.
• Work with a leading CRM tool (Klaviyo) at scale.
• Think data-driven, test, iterate, and measure business impact.
• Be trained on essential e-commerce tools: Klaviyo, Shopify, Simio, etc.
• Be part of a dynamic team while acquiring essential CRM skills.

Desired Profile:

• You are in M1 or M2, with a specialization in digital marketing, communication, or e-commerce.
• You are nearing the end of your studies with ideally a first experience in CRM or digital marketing.
• You are creative and enjoy writing: your spelling is impeccable, and you know how to adapt your tone to our audience.
• You have a sensitivity and interest in style, design, and interior decoration.
• You are data and growth-oriented: analyzing the performance of your actions does not scare you.
• You are dynamic, organized, curious, and solution-oriented: when you don't know, you search, you test, and you ask questions.

PAID INTERNSHIP

Key skills/competency:

• CRM
• Digital Marketing
• Email Marketing
• WhatsApp Marketing
• Klaviyo
• Campaign Management
• Data Analysis
• A/B Testing
• E-commerce
• Communication