Software Operations Specialist

About Nuro

Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.

About The Role

We are looking for a meticulous Software Operations Specialist to support quality control, tool testing, and workflow improvement for the internal software systems used in robotics and autonomy development. This is a hands-on, execution-focused role — you will review software outputs, test internal tools, reproduce issues, and document findings that help improve system reliability and team efficiency.

You do not set quality standards or own product decisions. You apply defined criteria consistently, document what you find accurately, and escalate when something is outside your scope. Precision, reproducibility, and consistency matter more than speed.

About The Work

Quality Review of Data Annotation

• Review annotated datasets and labeling outputs for quality and consistency across robotics and autonomy workflows
• Apply defined QC criteria and rubrics to evaluate outputs as pass, fail, or needs review
• Document specific defect types per task — incorrect output, regression, edge-case failure, data inconsistency, tool behavior deviation
• Maintain a clean review log for every item assessed — no undocumented assessments

Tool Testing & Bug Reproduction

• Test internal tools across standard workflows and exception scenarios as directed by the Operations Lead
• Reproduce reported bugs reliably and validate fixes with clear supporting documentation — steps, inputs, expected vs. actual behavior
• Confirm test parameters and scope before each cycle and flag discrepancies
• Track test coverage across tools, workflows, and edge cases

Reporting

• Submit completed QC and testing logs on the agreed cadence
• Flag urgent or high-severity defects same-day — do not wait for the regular report
• Write clear, specific defect notes — exact descriptions of what failed, reproduction steps, and impact, not vague feedback

Escalation & Process Improvement

• Escalate any case where the rubric or test plan is ambiguous or does not cover the scenario — do not guess
• Flag patterns you notice across multiple items — recurring defects, systemic issues, documentation gaps
• Help improve QC processes, testing methods, and internal documentation through structured feedback to the Operations Lead
• Collaborate with operations and engineering teams to communicate findings and support prioritization — all formal feedback routes through the Operations Lead

About You

• 1–3 years of experience in QA, software testing, operations, content review, or a closely related field
• Demonstrated ability to apply rubrics or evaluation criteria consistently across high volumes of work
• High attention to detail and strong problem-solving ability — you catch things others miss and document them precisely
• Excellent written and verbal communication — defect notes are specific, clear, and actionable
• Comfortable learning new tools and working across technical systems
• Able to manage multiple tasks independently in a fast-paced, remote async environment
• Reliable and consistent — this role requires showing up to a regular cadence without prompting

Bonus Points

• Experience with mapping, 3D tools, or visual software
• Familiarity with U.S. roadways and driving behavior
• Experience reviewing outputs across multiple modalities — text, image, sensor data, video
• Exposure to robotics, autonomy, or ML training data production environments
• Bachelor's degree

Compensation

At Nuro, your base pay is one part of your total compensation package. For this position the reasonably expected annualized base salary range is $72,660- $92,720. Offers are based on an individual’s experience, education, location, and skills.

Equal Opportunity Employer Statement

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics.

Key skills/competency

• Software Operations Specialist
• Quality Control
• Software Testing
• Robotics
• Autonomy
• Data Annotation
• Bug Reproduction
• Process Improvement
• Documentation
• Communication