Platform Research Specialist

Overview

Join Numerator and help reinvent the market research industry by leveraging market intelligence and powerful technology. In this role, as a Platform Research Specialist, you will ensure the highest quality survey experience for clients and panelists through our Verified Voices In-Platform Research.

Responsibilities

You will be responsible for:

• Conducting quality-control reviews on client-submitted questionnaires.
• Applying survey best practices to ensure clear and effective data collection.
• Advising clients on navigating Numerator's web-based research platform.
• Providing prompt and professional customer support for client inquiries.
• Collaborating with internal stakeholders to maintain superior quality standards and drive platform growth.
• Engaging in internal initiatives to improve operational efficiencies and client support tools.

Working Hours

This role operates Monday through Friday with set hours (10 AM to 6 PM PT / 11 AM to 7 PM MT / 12 PM to 8 PM CT) and occasional Saturdays.

Qualifications

Applicants should possess:

• Excellent written and verbal communication skills.
• A Bachelor's Degree or equivalent experience.
• Experience with survey software (e.g., Qualtrics, Decipher, Alchemer, SPSS).
• A client-service mindset with strong attention to detail.
• The ability to thrive in a fast-paced, collaborative environment and work independently.

Key skills/competency

Research, Survey, Quality-Control, Customer-Support, Collaboration, Data, Operational, Troubleshooting, Communication, Advisory