Cloud Managed Services Engineer L2
@ NTT Ltd.

Hyderabad, Telangana, India
$120,000
On Site
Posted 24 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXXXX***** @nttdata.com
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Job Details

Overview

Make an impact with NTT DATA. Join a company pushing the boundaries of what is possible. Renowned for technical excellence and innovation, NTT DATA offers a diverse and inclusive workplace where you can grow, belong, and thrive.

Your Day at Cloud Managed Services Engineer L2

In this role, you will ensure our clients' cloud infrastructure runs smoothly. You will:

  • Monitor work queues and resolve cloud incidents promptly.
  • Update tickets with detailed tasks performed.
  • Provide second-level support for medium complexity issues.
  • Collaborate with teams and clients to extend necessary support.
  • Manage client escalations and contribute to change management.
  • Plan and execute approved maintenance activities.
  • Audit incident tickets and produce trend analysis reports to drive automation.

What You Bring

You need hands-on experience with Windows Server, Linux Server, Virtualization, Server Hardware, and Storage Administration. Moderate experience in managed services, familiarity with ServiceNow ticketing, and knowledge across technical domains including Network, Data Center, Telephony, and Cloud are essential. Strong planning, communication, and active listening skills are key, with a willingness to work longer hours when necessary.

About NTT DATA

NTT DATA is a trusted global innovator in business and technology services with over $30 billion in revenue. Serving 75% of the Fortune Global 100, we invest heavily in R&D and boast a global presence in more than 50 countries. Our commitment to inclusion and diversity makes us a Global Top Employer. Headquartered in Tokyo, NTT DATA is a leader in digital and AI infrastructure.

Workplace and Culture

This role offers a hybrid working arrangement, where collaboration and innovation flourish. Our culture prioritizes safety from fraud and maintains high standards for candidate and employee interactions.

Key Skills/Competency

Windows Server, Linux, Virtualization, Managed Services, ServiceNow, Cloud, Automation, Incident Management, Collaboration, Change Management.

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How to Get Hired at NTT Ltd.

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to highlight relevant cloud management skills.
  • Showcase technical expertise: Emphasize Windows, Linux, and virtualization experience.
  • Research NTT DATA culture: Understand their innovation and diversity values.
  • Prepare for behavioral interviews: Demonstrate client focus and collaboration.
  • Study change management: Highlight experience with approvals and escalation handling.

📝 Interview Preparation Advice

Technical Preparation

Review Windows Server and Linux basics.
Practice virtualization and cloud monitoring skills.
Study ServiceNow ticketing and incident protocols.
Refresh technical standards for change management.

Behavioral Questions

Describe team collaboration experiences clearly.
Explain handling client escalations effectively.
Discuss adapting under pressure with examples.
Demonstrate proactive communication skills.

Frequently Asked Questions