Business Support Analyst
@ NTT DATA

Chennai, Tamil Nadu, India
$70,000
On Site
Posted 24 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @nttdata.com
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Job Details

Overview

NTT DATA is seeking an outgoing Business Support Analyst to provide excellent customer service support through Chat and Emails. In this role, you will handle product inquiries, address service issues, and build customer confidence with your friendly and professional communication.

Key Responsibilities

  • Provide frontline customer service to policyholders, beneficiaries, agents, and internal customers.
  • Process and log incoming chats/emails into the CRM system.
  • Identify customer needs and escalate inquiries appropriately.
  • Develop and maintain detailed knowledge of insurance products and services.
  • Collaborate with team members and management to resolve service issues.
  • Coordinate training and mentoring for new team members.
  • Maintain confidentiality and ensure accuracy in all tasks.

Qualifications

Candidates should have 3-5 years of experience in Voice/Chat support, proficient computer skills using Windows applications, and previous experience in the insurance industry handling life insurance and annuity policies. A typing speed of 35 wpm is required along with strong communication skills in both oral and written formats.

Schedule & Additional Information

The position requires availability Monday through Saturday (6:00 PM to 4:00 AM IST) with potential overtime as per business needs.

Key skills/competency

  • Customer Service
  • CRM
  • Communication
  • Insurance
  • Detail-oriented
  • Multitasking
  • Problem-Solving
  • Training
  • Escalation
  • Time Management
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How to Get Hired at NTT DATA

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and CRM experience.
  • Research NTT DATA: Understand their industry and service culture.
  • Practice communication: Refine your chat and email skills.
  • Prepare examples: Showcase multitasking and detail accuracy.

📝 Interview Preparation Advice

Technical Preparation

Review Windows applications skills.
Practice CRM system navigation.
Enhance typing speed to 35 wpm.
Study common customer support software.

Behavioral Questions

Describe handling multiple inquiries.
Explain conflict resolution with a customer.
Share experience adapting to new software.
Discuss methods to build customer trust.

Frequently Asked Questions