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Business Support Analyst

NTT DATA

Coimbatore, Tamil Nadu, IndiaOn Site

Original Job Summary

Business Support Analyst Role Overview

We are seeking an outgoing customer service associate to assist customers with product inquiries swiftly, proficiently, and in a friendly manner. In this Business Support Analyst role at NTT DATA, you will handle customer queries via chat and email while maintaining confidentiality and demonstrating excellent communication skills.

Key Responsibilities

  • Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers via chat/email.
  • Process and log incoming chats/emails into the CRM system.
  • Identify customer needs and escalate inquiries where necessary.
  • Maintain a solid working knowledge of insurance products and services.
  • Coordinate training and mentoring for new team members.
  • Analyse and clear team inquiries and address them appropriately.

Required Experience & Skills

  • 3-5 years' experience in voice/chat support.
  • Proficiency with Windows PC applications and software tools.
  • At least 12 months of detail-oriented experience in a communication role.
  • Previous experience in the insurance industry handling life insurance and annuity policies.
  • Typing speed of 35 wpm.
  • Availability to work Monday-Saturday with potential overtime.

Key Skills/Competency

  • Customer Service
  • CRM
  • Insurance
  • Communication
  • Multitasking
  • Attention to Detail
  • Windows Applications
  • Chat Support
  • Email Correspondence
  • Team Collaboration

How to Get Hired at NTT DATA

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight previous customer service and insurance experience.
  • Research NTT DATA: Understand their culture and service standards.
  • Prepare Examples: Showcase swift problem resolution in interviews.
  • Emphasize Multitasking: Demonstrate proficiency with CRM and Windows applications.

📝 Interview Preparation Advice

Technical Preparation

Practice CRM software usage and shortcuts.
Enhance Windows application navigation skills.
Review typical software troubleshooting scenarios.
Study insurance-specific digital tools.

Behavioral Questions

Describe handling difficult customer interactions.
Explain multitasking under busy shift conditions.
Share experience collaborating in team settings.
Illustrate handling confidential information securely.