Business Support Analyst
@ NTT DATA

Coimbatore, Tamil Nadu, India
$60,000
On Site
Full Time
Posted 15 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXXX****** @nttdata.com
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Job Details

Business Support Analyst Role Overview

We are seeking an outgoing customer service associate to assist customers with product inquiries swiftly, proficiently, and in a friendly manner. In this Business Support Analyst role at NTT DATA, you will handle customer queries via chat and email while maintaining confidentiality and demonstrating excellent communication skills.

Key Responsibilities

  • Provide front-line customer service to policyholders, beneficiaries, agents, and internal customers via chat/email.
  • Process and log incoming chats/emails into the CRM system.
  • Identify customer needs and escalate inquiries where necessary.
  • Maintain a solid working knowledge of insurance products and services.
  • Coordinate training and mentoring for new team members.
  • Analyse and clear team inquiries and address them appropriately.

Required Experience & Skills

  • 3-5 years' experience in voice/chat support.
  • Proficiency with Windows PC applications and software tools.
  • At least 12 months of detail-oriented experience in a communication role.
  • Previous experience in the insurance industry handling life insurance and annuity policies.
  • Typing speed of 35 wpm.
  • Availability to work Monday-Saturday with potential overtime.

Key Skills/Competency

  • Customer Service
  • CRM
  • Insurance
  • Communication
  • Multitasking
  • Attention to Detail
  • Windows Applications
  • Chat Support
  • Email Correspondence
  • Team Collaboration
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How to Get Hired at NTT DATA

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight previous customer service and insurance experience.
  • Research NTT DATA: Understand their culture and service standards.
  • Prepare Examples: Showcase swift problem resolution in interviews.
  • Emphasize Multitasking: Demonstrate proficiency with CRM and Windows applications.

📝 Interview Preparation Advice

Technical Preparation

Practice CRM software usage and shortcuts.
Enhance Windows application navigation skills.
Review typical software troubleshooting scenarios.
Study insurance-specific digital tools.

Behavioral Questions

Describe handling difficult customer interactions.
Explain multitasking under busy shift conditions.
Share experience collaborating in team settings.
Illustrate handling confidential information securely.

Frequently Asked Questions