Business Support Analyst @ NTT DATA
placeChennai, Tamil Nadu, India
attach_money ₹500,000
businessOn Site
scheduleFull Time
Posted 15 hours ago
Your Application Journey
Interview
Email Hiring Manager
******* @nttdata.com
Recommended after applying
Job Details
Overview
NTT DATA is seeking a Business Support Analyst to provide outstanding front-line customer service. The ideal candidate is outgoing, detail-oriented, and proficient in handling customer inquiries via chat and email with a professional and positive attitude.
Responsibilities
- Provide customer service to policyholders, beneficiaries, agents, and internal customers.
- Process and log incoming chats/emails in the CRM system.
- Identify customer needs and escalate inquiries appropriately.
- Maintain thorough knowledge of products, services, and insurance industry processes.
- Coordinate training and mentoring activities for new team members.
- Analyse and clear team inquiries, collaborating with stakeholders as required.
- Maintain confidentiality of sensitive information.
Requirements
- 3-5 years' experience in voice/chat support with scheduled shifts.
- Proficient with Windows PC applications, navigating screens and learning new software.
- At least 12 months experience in roles requiring high attention to detail and accountability.
- Minimum typing speed of 35 wpm and effective communication skills.
- Experience in the insurance industry, particularly with life insurance and annuity policies.
Working Hours
Required schedule availability is Monday-Saturday (6:00 PM to 4:00 AM IST) with potential overtime based on business requirements. Shift timings may change as per client requirements.
Key skills/competency
Customer Service, Chat Support, Email Support, CRM, Insurance, Multi-tasking, Communication, Attention to Detail, Training, Mentoring
How to Get Hired at NTT DATA
🎯 Tips for Getting Hired
- Customize your resume: Tailor skills to customer service and insurance experience.
- Highlight technical skills: Emphasize CRM, Microsoft Windows proficiency, and typing speed.
- Detail relevant experience: Showcase 3-5 years in voice/chat support.
- Prepare for behavioral queries: Share examples of effective multitasking and communication.
📝 Interview Preparation Advice
Technical Preparation
circle
Review CRM software and Windows OS.
circle
Practice typing to meet 35 wpm speed.
circle
Familiarize with insurance product databases.
circle
Enhance email and chat support skills.
Behavioral Questions
circle
Describe handling multiple inquiries simultaneously.
circle
Explain a challenge resolved in customer support.
circle
Detail experience managing stressful shift timings.
circle
Share an example of effective team collaboration.
Frequently Asked Questions
How does NTT DATA evaluate Business Support Analyst candidates?
keyboard_arrow_down
What communication skills does a Business Support Analyst need at NTT DATA?
keyboard_arrow_down
Are there specific experience requirements for the Business Support Analyst role at NTT DATA?
keyboard_arrow_down
What scheduling requirements are associated with the Business Support Analyst position?
keyboard_arrow_down
How important is multitasking for a Business Support Analyst at NTT DATA?
keyboard_arrow_down