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Business Support Analyst

NTT DATA

Chennai, Tamil Nadu, IndiaOn Site

Original Job Summary

Overview

NTT DATA is seeking a Business Support Analyst to provide outstanding front-line customer service. The ideal candidate is outgoing, detail-oriented, and proficient in handling customer inquiries via chat and email with a professional and positive attitude.

Responsibilities

  • Provide customer service to policyholders, beneficiaries, agents, and internal customers.
  • Process and log incoming chats/emails in the CRM system.
  • Identify customer needs and escalate inquiries appropriately.
  • Maintain thorough knowledge of products, services, and insurance industry processes.
  • Coordinate training and mentoring activities for new team members.
  • Analyse and clear team inquiries, collaborating with stakeholders as required.
  • Maintain confidentiality of sensitive information.

Requirements

  • 3-5 years' experience in voice/chat support with scheduled shifts.
  • Proficient with Windows PC applications, navigating screens and learning new software.
  • At least 12 months experience in roles requiring high attention to detail and accountability.
  • Minimum typing speed of 35 wpm and effective communication skills.
  • Experience in the insurance industry, particularly with life insurance and annuity policies.

Working Hours

Required schedule availability is Monday-Saturday (6:00 PM to 4:00 AM IST) with potential overtime based on business requirements. Shift timings may change as per client requirements.

Key skills/competency

Customer Service, Chat Support, Email Support, CRM, Insurance, Multi-tasking, Communication, Attention to Detail, Training, Mentoring

How to Get Hired at NTT DATA

🎯 Tips for Getting Hired

  • Customize your resume: Tailor skills to customer service and insurance experience.
  • Highlight technical skills: Emphasize CRM, Microsoft Windows proficiency, and typing speed.
  • Detail relevant experience: Showcase 3-5 years in voice/chat support.
  • Prepare for behavioral queries: Share examples of effective multitasking and communication.

📝 Interview Preparation Advice

Technical Preparation

Review CRM software and Windows OS.
Practice typing to meet 35 wpm speed.
Familiarize with insurance product databases.
Enhance email and chat support skills.

Behavioral Questions

Describe handling multiple inquiries simultaneously.
Explain a challenge resolved in customer support.
Detail experience managing stressful shift timings.
Share an example of effective team collaboration.