Desktop Support Technician

@ NTT DATA North America

Desktop Support Technician at NTT DATA North America

NTT DATA is looking for an exceptional, innovative, and passionate individual to join our team as a Desktop Support Technician in Brantford, Ontario, Canada. In this role, you will provide onsite support, manage ticket resolution and the regional stockroom, and own issues through to resolution.

Responsibilities

• Perform troubleshooting, parts replacement, systems upgrades, deployment and repair on desktops, notebooks, and printers.
• Respond to calls after normal business hours as needed.
• Identify and correct potential issues impacting end user experience.
• Update and resolve tickets in a timely manner to meet Service Levels.
• Utilize and recommend policies and procedures, acting as an escalation point for less experienced team members.

Basic Qualifications

• 4+ years of Desktop/End User Support experience.
• High School Diploma or equivalent.

Additional Preferences

• Experience in a plant/manufacturing environment.
• Undergraduate degree or some college coursework is preferred.
• Strong knowledge of the Windows operating system environment.
• A+ desktop or equivalent certification.
• Solid client service skills and ability to perform general office requirements.
• Willingness to travel, including overnight domestic trips.

About NTT DATA

NTT DATA is a $30 billion global innovator in business and technology services, serving 75% of the Fortune Global 100. As a Global Top Employer, we provide digital and AI infrastructure, technology consulting, and a robust partner ecosystem. Our offices and client site placements ensure timely and effective support. Please note that for this role, onsite presence may be required at localized sites.

Key Skills/Competency

• Desktop Support
• Troubleshooting
• Ticket Resolution
• Hardware Repair
• Windows OS
• Client Service
• Policy Compliance
• Parts Replacement
• System Upgrades
• Onsite Support