Cloud Platforms Manager

Cloud Platforms Manager at NTT DATA North America

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Cloud Platforms Manager to join our team in Toronto, ON (remote).

Overview

The Cloud Platforms Manager leads and is accountable for the design, delivery, and operational excellence of Modern Workplace, Endpoint Management, Office 365, and Cloud Platform services. This role serves as the senior technical authority across Intune / Endpoint Manager, Azure and Entra ID, device lifecycle management, and platform reliability. The Manager partners closely with Architecture, Security, and Operations teams to ensure stable, scalable, and secure production services aligned to enterprise standards and business outcomes.

Responsibilities

• Own operational excellence for all managed cloud and End User Computing (EUC) services, including incident, problem, and change management practices.
• Ensure effective change risk identification, root-cause analysis, and continuous improvement to maintain platform reliability and service stability.
• Act as the senior technical escalation point for complex operational, project, and IT security issues, coordinating resolution across engineering, security, and architecture teams as required.
• Provide technical leadership and mentorship to engineers and analysts; raise the overall technical bar through coaching, guidance, and hands-on support.
• Serve as an escalation point for complex technical challenges.
• Collaborate with Cybersecurity and Architecture teams to design and implement zero-trust principles, device compliance strategies, and secure-by-default configurations across the Modern Workplace and Cloud platforms.
• Partner with IT Security and key stakeholders to identify, review, and remediate environmental risks and optimization opportunities, including proactive use of tools such as Azure Advisor.
• Lead continuous improvement initiatives, driving modernization, platform reliability, and adoption of design and operational best practices.
• Serve as Technical Lead on projects, providing hands-on technical guidance, architectural oversight, and coordination between project managers, engineers, stakeholders, and dependent teams.
• Drive the creation, maintenance, and adoption of standard processes, self-service capabilities, and automation to improve scalability, consistency, and efficiency of service delivery.
• Act as the technical liaison between leadership and EUC, Cloud Platform, and Productivity Services teams, translating strategy into actionable technical execution.
• Hold engineers accountable to role expectations, technical standards, and operational responsibilities, ensuring high-quality outcomes and professional growth.

Qualifications

• 8–12+ years in Modern Workplace / Endpoint / EUC engineering/Azure, including 3–5+ years in technical leadership for production services.
• Deep knowledge of Entra ID and Conditional Access, Zero Trust device access patterns, and integration with endpoint security tooling.
• Strong ITSM background (Incident/Problem/Change), CAB governance, change risk assessment, and RCA/postmortem leadership.
• Demonstrated SRE mindset: monitoring/alerting, reliability improvements, and automation-driven operational excellence.
• Azure platform operational experience (governance, RBAC, policy, monitoring, reliability).
• Certifications preferred: ITIL 4; MD-102; SC-300; AZ-104/AZ-305; AZ-500/SC-100 (as applicable).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs.

Key skills/competency

• Cloud Platform Management
• Modern Workplace Technologies
• Endpoint Management (Intune/Endpoint Manager)
• Azure / Entra ID (Azure Active Directory)
• Office 365 Administration
• IT Service Management (ITSM)
• Zero Trust Architecture
• Site Reliability Engineering (SRE) Principles
• Technical Leadership & Mentorship
• Automation & Process Improvement