Senior Associate Information Security Analyst
NTT DATA, Inc. · Mumbai Metropolitan Region
- On site
- Full-time
- $100,000 / year
- Mumbai Metropolitan Region
Job highlights
- Ensure client security infrastructure operational.
- Monitor, identify, investigate, resolve incidents.
- Handle client tickets within SLAs.
- Collaborate with automation teams.
- Provide second-level security support.
About the role
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Your day at NTT DATA
As a Security Managed Services Engineer (L2) at NTT DATA, your role will be to ensure that our clients' security infrastructures and systems remain operational. With a proactive approach, you'll monitor, identify, investigate, and resolve technical incidents and problems, restoring service efficiently. Your primary objective will be to handle client requests or tickets with technical expertise, ensuring they are resolved within the agreed service level agreement (SLA).
You'll actively manage work queues, perform operational tasks, and update tickets with resolution actions. By identifying issues and errors early on, you'll log incidents promptly and provide second-level support, communicating effectively with other teams and clients to extend support when needed. Your role includes executing changes responsibly, flagging risks and mitigation plans, and ensuring all changes have proper approvals.
Collaborative efforts are at the heart of this role. You'll work closely with automation teams to optimize efforts and automate routine tasks, ensuring seamless handovers during shift changes. Your analytical skills will be key in auditing incident and request tickets for quality, recommending improvements, and contributing to trend analysis reports to identify automation opportunities.
As a go-to for initial client escalations, you'll assist L1 Security Engineers with triage and troubleshooting, and support project work when required. Your contributions to the change management process will ensure thorough documentation, effective planning and execution of maintenance activities, and compliance with standard procedures.
To thrive in this role, you need to have:
- Experience with managed services handling security infrastructure and working knowledge of ticketing tools, preferably ServiceNow.
- Proficiency in active listening, with techniques like paraphrasing and probing for further information.
- Excellent planning skills, able to anticipate and adjust to changing circumstances.
- Strong ability to communicate and engage across different cultures and social groups.
- Adaptability to changing conditions and flexibility in approach.
- Client-focused mindset, always putting their needs and positive experience first.
- A positive outlook and the ability to work well under pressure.
- Willingness to put in longer hours when necessary.
- Bachelor's degree or equivalent qualification in IT/Computing, or relevant work experience.
Key skills/competency
- Information Security
- Security Managed Services
- Incident Management
- Service Level Agreements (SLA)
- Ticketing Tools (ServiceNow)
- Client Communication
- Problem Solving
- IT Support
- Change Management
- Automation
Skills & topics
- Information Security Analyst
- Security Engineer
- Managed Services
- Incident Management
- ServiceNow
- IT Security
- Cybersecurity
- Client Support
- Technical Support
- Associate
How to get hired
- Customize your resume: Highlight relevant experience in managed services, security infrastructure, and ticketing tools like ServiceNow for the Senior Associate Information Security Analyst role.
- Tailor your application: Emphasize your client-focused mindset, communication skills, and ability to work under pressure to align with NTT DATA's values.
- Prepare for interviews: Be ready to discuss your experience with incident management, problem-solving, and how you handle escalations and collaborate with teams.
- Showcase technical skills: Be prepared to demonstrate your understanding of security principles and your experience with IT support and change management processes.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for a Senior Associate Information Security Analyst at NTT DATA?
- As a Senior Associate Information Security Analyst at NTT DATA, you will be responsible for ensuring the operational status of client security infrastructures. This includes monitoring, identifying, investigating, and resolving technical incidents and problems, managing work queues, and providing second-level support within agreed SLAs.
- What technical skills are essential for this role at NTT DATA?
- Essential technical skills include experience with managed services for security infrastructure, proficiency with ticketing tools like ServiceNow, and an understanding of incident management, change management, and automation opportunities.
- Does NTT DATA offer opportunities for professional growth for a Senior Associate Information Security Analyst?
- NTT DATA emphasizes employee growth and development. As a Senior Associate Information Security Analyst, you'll have opportunities to enhance your technical expertise, collaborate with various teams, and contribute to client success, fostering a dynamic career path.
- What is the work environment like at NTT DATA for an Information Security Analyst?
- NTT DATA fosters a collaborative and inclusive work environment. The company values technical excellence, innovation, and diversity. This role involves working closely with clients and internal teams, with a focus on delivering high-quality security services.
- How does NTT DATA ensure a positive client experience for security services?
- NTT DATA prioritizes a client-focused mindset. For this role, it means ensuring timely resolution of tickets, effective communication, and proactive problem-solving to maintain client satisfaction and trust in their security infrastructure.
- What kind of training or support can I expect as a new Senior Associate Information Security Analyst at NTT DATA?
- NTT DATA is a Global Top Employer and invests in its people. You can expect comprehensive onboarding, ongoing training to keep up with evolving security landscapes, and support from experienced colleagues and management to help you succeed in your role.
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