Cloud Managed Services Engineer

Cloud Managed Services Engineer at NTT DATA

Make an impact with NTT DATA. Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

As a Cloud Managed Services Engineer (L3) at NTT DATA, you'll play a key role in providing top-tier managed services to our clients. You will be responsible for proactively identifying and resolving cloud-based incidents and problems. By leveraging your deep technical expertise, you'll ensure our clients experience minimal disruptions and maximum efficiency. Your day will involve configuring, installing, testing, and managing client infrastructure to ensure it is always operational.

Key Responsibilities

• Conduct necessary checks, apply monitoring tools, and respond to alerts, ensuring that problems are identified and logged promptly.
• Investigate third-line support calls, identify the root cause of issues, and provide on-site technical support.
• Collaborate with third-party vendors when necessary to resolve complex issues.
• Perform random reviews of incidents and service requests monthly, analyze them, and recommend ways to improve quality.
• Continuously provide feedback to clients, updating all necessary systems and portals.
• Proactively identify opportunities for work optimization, including automation initiatives.
• Manage and implement projects within your technology domain, meeting client requirements and timelines effectively.
• Implement and deliver disaster recovery functions and tests to ensure data protection and business continuity.

What You'll Bring

• Extensive experience working within a medium to large ICT organization in an engineering function.
• Proven experience in managed services with excellent knowledge of ITIL processes.
• Proficiency in managing platforms, including Windows Server Administration, Linux Server Administration, Virtualization Administration, Server Hardware, and Storage Administration.
• Experience working with vendors and/or third parties in a collaborative manner.
• Strong communication skills, with the ability to work across different cultures and social groups.
• Ability to plan activities and projects in advance and adapt to changing circumstances.
• A positive outlook and the capability to work well under pressure.
• Active listening skills and the ability to place clients at the forefront of all interactions, creating a positive client experience throughout the entire journey.
• A bachelor's degree or equivalent qualification in Information Technology/Computing, or equivalent work experience.

Workplace Type

On-site Working

About NTT DATA

NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.

Key skills/competency

• Cloud Managed Services
• ITIL Processes
• Windows Server Administration
• Linux Server Administration
• Virtualization Administration
• Server Hardware
• Storage Administration
• Incident Management
• Problem Resolution
• Disaster Recovery