Senior Solution Manager Workplace and Service Desk
NTT DATA Europe & Latam
Job Overview
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Job Description
Senior Solution Manager Workplace and Service Desk
Technology is only as good as the people behind it. NTT DATA is one of the world's leading providers of business and IT solutions. With foresight and innovation, we create exceptional solutions on the way to a sustainable and networked future. From Connect to Create, we combine global presence with local market knowledge and accompany our customers with a comprehensive portfolio to their success in the digital world.
IT’s your turn to enter new spaces.
Your Benefits
- Flexible working hours with flextime and travel time is working time
- 30 days of vacation, additionally December 24th and 31st are non-working days
- Sabbatical possible for up to one year
- Remote work and mobile working in other EU countries possible
- Attractive benefit and compensation optimization programs: company pension scheme, JobRad, Jobticket, exclusive discounts via Corporate Benefits, and much more
- Comprehensive health and prevention offers: extended continued payment of wages in case of illness, occupational medical care, accident insurance for leisure accidents worldwide, family service
- Internal and external training opportunities in the NTT DATA Academy with specialist training, certification offers, soft-skill courses, Udemy access
- Diverse Corporate Volunteering opportunities, various communities and initiatives (on Diversity, Equity & Inclusion, Sustainability and more) with knowledge exchange at eye level
- Team-oriented corporate culture with plenty of scope for design
Your Mission
- Developing scalable Service Desk solutions including agentic AI, UX monitoring, and automation – tailored to customer requirements in RFIs/RFPs
- Conducting workshops to identify technical challenges and customized support strategies
- Presenting product demos and proof-of-concepts with a focus on value creation and innovation of the solution
- Advising on tools such as Nexthink, Lakeside, and AI-powered support solutions to optimize UX and efficiency
- Creating technical offers, diagrams, and RFP responses in close coordination with delivery teams
- Close collaboration with customers, internal teams, and providers for continuous solution optimization
- Developing technical content, whitepapers, and presentations to position successful customer solutions
Your Skills
Must-have:
- 5 years of experience in pre-sales, solution architecture, or technical consulting in the IT/customer support environment
- Deep knowledge in ITSM (e.g., ITIL), incident/request management, and tools like ServiceNow, Jira, or Zendesk
- Practical experience with UX monitoring (Nexthink, Lakeside) and agentic AI (chatbots, virtual agents, automation)
- Ability to convincingly demonstrate complex solutions and create technical content
- As a structured team player with enormous initiative, you possess strong moderation and presentation skills, as well as business-fluent German and English skills (at least C1/C2)
Certifications like:
- TOGAF, ITIL, AI/Data Analytics, and cloud experience (Azure, AWS)
- Customer orientation, strong problem-solving skills, creative thinking, and ability to build trusting relationships
NTT DATA is a globally leading provider of business and technology services. With consulting and industry solutions, we support companies and society in moving securely and sustainably into a digital future. As a Global Top Employer and part of the global NTT DATA Group – with over 30 billion USD annual revenue and experts in more than 70 countries – we offer strong competencies in AI, Cloud, Security, Connectivity, Data Centers, and Application Services. In the DACH region, we are represented at 15 locations in Germany, Austria, and Switzerland.
Diversity is an indispensable part of our success and our corporate culture. Free from prejudice regarding gender, sexual orientation, age, ethnic and social origin, religion, or disability, we look forward to getting to know you.
Interested? We look forward to your online application!
Key skills/competency
- Solution Architecture
- Service Desk Management
- ITSM
- Pre-Sales
- ServiceNow
- AI Solutions
- UX Monitoring
- Cloud Technologies
- ITIL
- Customer Relationship Management
How to Get Hired at NTT DATA Europe & Latam
- Research NTT DATA's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your Senior Solution Manager Workplace and Service Desk application to highlight relevant experience in ITSM, AI solutions, and pre-sales at NTT DATA Europe & Latam.
- Showcase your technical expertise: Emphasize your knowledge of ServiceNow, Nexthink, Lakeside, and cloud platforms like Azure/AWS.
- Prepare for behavioral questions: Be ready to discuss problem-solving, customer orientation, and teamwork using specific examples from your career journey.
- Demonstrate language proficiency: Highlight your business-fluent German and English skills, crucial for client and team interactions at NTT DATA.
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