Microsoft Teams Engineer

About NTT DATA Europe & Latam

NTT DATA is a leading global provider of infrastructure and platform services, partnering with some of the world’s most innovative technology vendors. We help organizations modernize their IT landscapes, increase operational efficiency, and enable sustainable business growth through reliable and scalable platforms. We’re looking for passionate, curious, and motivated individuals to join our team and work with clients to translate complex technology into real business value—driving transformation, resilience, and long-term success.

What You'll Be Doing

• Administer and manage Microsoft Teams environments, ensuring reliable and secure communication and collaboration services across the organization.
• Configure and maintain Teams policies, user settings, and governance controls in alignment with enterprise standards.
• Troubleshoot and resolve Microsoft Teams incidents and service requests, including issues related to messaging, meetings, collaboration, and integrations.
• Support and maintain Teams voice and video conferencing services, including Teams telephony and SBC (Session Border Controller) integrations.
• Configure and support integrations with Microsoft 365 services, including SharePoint, OneDrive, and other collaboration tools.
• Automate administrative and operational tasks using PowerShell scripting for Teams management and automation.
• Monitor system health, service performance, and usage to ensure optimal user experience and service reliability.
• Optimize Teams performance for virtual and remote working environments, including VDI or virtual desktop infrastructures where applicable.
• Provide user training, guidance, and best practices to support effective adoption of Microsoft Teams capabilities.
• Create and maintain technical documentation, knowledge base articles, and user guides.
• Collaborate with Microsoft 365, networking, security, and infrastructure teams to support integrated collaboration services and resolve complex issues.
• Participate in on-call rotations and out-of-hours support for live streaming events and critical service incidents.

Key skills/competency

• Microsoft Teams Administration
• Microsoft 365 Integration
• PowerShell Scripting
• Teams Voice and Telephony
• SBC Integration
• Troubleshooting
• System Monitoring
• Virtual Desktop Infrastructure (VDI)
• Technical Documentation
• User Training