Receptionist and Administration Officer Level 2

Receptionist and Administration Officer Level 2 at NSW Health

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

The General Manager’s Unit at Liverpool Hospital is seeking a motivated and professional Receptionist and Administration Officer Level 2 to join our team. This is a fantastic opportunity to play a key role in supporting one of the busiest and most dynamic units within South Western Sydney Local Health District. As the first point of contact for the General Manager’s Unit, you will provide high‑quality customer service to staff, visitors, and members of the public through face‑to‑face interactions, phone enquiries, and email communications. In this pivotal front line role, you will contribute to the smooth and efficient functioning of the unit by managing administrative tasks, maintaining organised filing systems, and ensuring the accurate completion and recording of documentation. You will work closely with staff across all levels of the organisation, supporting positive working relationships and helping deliver a responsive, professional, and patient‑centred administrative service. This role offers the opportunity to make a meaningful impact in a fast‑paced healthcare environment, while demonstrating the values of SWSLHD, including respect, collaboration, and cultural sensitivity.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below:

• Tell us about a time you delivered high‑quality customer service in a busy front‑of‑house environment; how did you assess client needs, stay organised, use the required systems and maintain confidentiality while remaining calm and professional?
• Describe an occasion when you managed important records or documentation while supporting customers; how did you ensure accuracy, use the necessary systems and balance working independently with working effectively as part of a team?

More Than Just a Job – Why Work With Us?

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees

Work-Life Balance

• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Temporary visa holders

May be considered if no suitable citizen or permanent resident is found.

Vaccination Requirements

All staff must meet NSW Health’s vaccination and screening requirements before starting.

Child Safe Employment

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Key skills/competency

• Customer Service
• Administrative Support
• Record Management
• Communication Skills
• Organisation
• Confidentiality
• Team Collaboration
• Front-of-House Operations
• Patient-Centred Care
• Microsoft Office Suite