Emergency Department Administration Officer

Emergency Department Administration Officer at NSW Health

Requisition ID: REQ640351

Employment Type: Permanent Part Time, 24 hours per week

Remuneration: $35.84 - $36.96 per hour + 12% Superannuation + Salary Packaging

Location: Liverpool Hospital

Applications close: 15/03/2026

Contact: Desiree Mortier - A/Clerical Manager on Desiree.Mortier@health.nsw.gov.au | 02 87384434

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

The Emergency Department Administration Officer plays a key role in supporting the delivery of safe, timely emergency administrative care by providing high quality administrative and customer service support in a fast paced clinical environment. Working as part of a dedicated Emergency Department administration team, the role collaborates closely with clinicians and support staff to ensure smooth patient flow and positive experiences for patients and families. Through accurate registration, admissions, effective communication, and the respectful handling of sensitive information, this position contributes directly to patient centred care while developing a broad range of administrative and organisational skills across a 24 hour, seven day service. You will be required to work a set rotating roster comprising of morning, afternoons, and night shifts. This is a compulsory requirement of the role. Ability to communicate effectively and professionally with internal and external stakeholders.

Are You the Right Fit?

Demonstrates a strong commitment to delivering high quality, respectful customer service in a fast paced, patient focused environment. Ideally you would have completed a Business Administration Cert 3 course or have extensive administrative experience. Communicates clearly and professionally with patients, attention to detail, accuracy with tasks, active listening working with multidisciplinary teams such as families, clinicians, and colleagues, both in person and over the phone. Is highly organised and able to manage competing priorities accurately while working under pressure. Prior administrative experience with strong computer and data entry skills, with the ability to use hospital or administrative information systems effectively. Works well as part of a multidisciplinary team while also showing initiative and the ability to work independently while maintaining privacy and confidentiality. Is adaptable, reliable, and be available to work a 24 hour, seven day rotating roster within a busy Emergency Department. This is not negotiable.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Describe a time you provided high quality customer service in a busy or high pressure environment. How did you communicate effectively with a range of people, and what steps did you take to remain professional and accurate while managing competing priorities?
• This role requires prior experience in accurate data entry, advanced communication skills, ability to work independently and as part of a multidisciplinary team, adherence to procedures, and the ability to work confidently with administrative or hospital information systems and always observing confidentiality and privacy. Please outline your experience using computerised systems to register information, manage records and process transactions, prior administration experience and skills, attention to detail.
• This position requires the successful applicant to work a 24 hour, seven day rotating roster, including weekends and public holidays to suit operational needs of the health service.

If you’d like more details, we’re here to help.

How to Apply

Read our application guide and tips for improving your application.

Diversity, Culture & Inclusion

We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au. We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community.

Aboriginal Workforce

For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees

Work-Life Balance

• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Temporary visa holders

May be considered if no suitable citizen or permanent resident is found.

Vaccination Requirements

All staff must meet NSW Health’s vaccination and screening requirements before starting.

Child Safe Employment

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.