Billing Liaison Officer

Billing Liaison Officer at NSW Health

As a Billing Liaison Officer, you will contribute to the millions of ways NSW Health is enriching health, and develop your career as part of the largest health organisation in Australia. This is an opportunity to work in a diverse team across multi-faceted roles.

The primary purpose of this position is to support revenue maximisation across the South Western Sydney Local Health District (SWSLHD) through the provision of high-quality, efficient, and effective administration functions. You will be responsible for supporting the resolution of billing requests from HealthShare NSW and within SWSLHD. The Billing Liaison Officer coordinates escalations and solutions, addressing various issues that arise with the transactional Revenue function.

Are You the Right Fit?

The ideal candidate will be an organised and solutions‑focused professional who can confidently coordinate and oversee the day‑to‑day resolution of billing requests from HealthShare NSW across the Local Health District. You will bring strong analytical skills to support troubleshooting, error correction, and the update of missing billing data, working closely with clinicians and department heads to gather the information required for timely resolution. Diligence in reviewing revenue reports, monitoring activity, and ensuring accurate data collection for efficient inpatient claim submission and debt recovery is crucial.

With excellent stakeholder‑engagement skills, you will build strong relationships across internal and external teams, providing clear advice and resolving complex billing issues in line with established policies and procedures. The ideal candidate will champion best practice across sites—including upfront patient verification, fund checks, eligibility confirmation, and the timely transfer of billing data—while contributing to continuous quality improvement by evaluating workflows, processes, and revenue practices across the LHD. You will also support clinician onboarding and provide ongoing training to hospital revenue teams through workshops, group sessions, and one‑on‑one support.

Selection Criteria

• Demonstrated experience in providing high level administrative support in a demanding environment.
• Excellent organizational, analytical and conceptual skills and the ability to work with a wide range of stakeholders and in multi-disciplinary teams to deliver change and achieve strategic objectives for the organisation.
• Relevant work experience and familiarity in respect of billing and revenue functions including a solid working knowledge of billing systems such as PBRC.
• Demonstrated ability to interpret legislation, standards, policies and guidelines relevant to revenue generation within Health, including but not limited to the Medical Benefits Schedule, MAA, and Workcover arrangements.
• Demonstrated experience in building and maintaining good relationships in a high-pressure environment in sometimes confrontational circumstances.
• Demonstrated organisational skills and experience working in a high volume and demanding professional environment with a capacity to prioritise.
• Consistently demonstrates behaviors that reinforce the CORE Values of our organization: Collaboration, Openness, Respect and Empowerment. Demonstrates these behaviors with all stakeholders; colleagues; direct reports, as well as patients and consumers, and those that care for them.
• Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.

More Than Just a Job – Why Work With Us?

NSW Health offers a comprehensive benefits package designed to support your financial well-being, work-life balance, career growth, and overall health.

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees

Work-Life Balance

• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

• Temporary visa holders may be considered if no suitable citizen or permanent resident is found.
• All staff must meet NSW Health’s vaccination and screening requirements before starting.
• South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people.

Key skills/competency

• Billing Management
• Revenue Maximization
• Administrative Support
• Stakeholder Engagement
• Analytical Skills
• Troubleshooting
• Data Management
• Policy Interpretation
• Training & Development
• Process Improvement