Administration Officer

Administration Officer at NSW Health

NSW Health is seeking an enthusiastic, dedicated, and self-motivated Administration Officer to join their team.

As a key member, you will have opportunities to grow and develop, leveraging your skills to achieve common goals. The role offers a range of benefits including Salary Packaging and is a permanent full-time position. Successful applicants will be eligible to complete Certificate III and Cert IV in Health Administration.

Employment Type: Permanent Full Time

Position Classification: Administration Officer Level 3

Remuneration: $1,362.10 - $1,404.55 per week

Hours Per Week: 38

Requisition ID: REQ645643

Who We Are

NSW Health is a health service that impacts thousands of lives across the Northern Sydney Local Health District. We are a team of passionate, driven individuals with the skills and knowledge to care for our patients while creating the best possible services. Our teams engage in meaningful, interesting, and rewarding work daily. We challenge and nurture each other, sharing knowledge and experience to deliver better care for everyone. There's a strong sense of belonging, as we value and respect the voices of our patients, employees, and teams. You will feel privileged to be a trusted caregiver in the lives of our patients, their families, carers, and communities.

NSLHD prides itself on diverse and inclusive workplaces, where healthcare professionals can thrive and belong. We are committed to ensuring all our people feel respected and can participate safely in a work environment free from aggression, sexual harassment, discrimination, and racism.

Where You'll Be Working

This position is based at Royal North Shore Hospital.

What You'll Be Doing

The Administration Officer provides comprehensive administration support and customer service to staff and customers of NSLHD, contributing to unit and department outcomes for smooth administrative functioning. This role operates under the direction of the Manager and the Patient Services and Information Unit.

The Administration Officer may be allocated across Patient Presentation Officer and Department Secretary positions as required to meet organisational needs and service delivery. Key responsibilities include:

• Patient Presentation Officer: Provides administrative support at Patient Presentation Stations across Royal North Shore Facility, ensuring a professional, efficient service to patients, specialists, and staff. This involves technical competence in service provision, assisting in maintaining Cerner System data integrity, managing reception processes, and effectively handling presentation demand, including patient billing, appointment rebooking, and Napping.
• Department Secretary: Offers secretarial support for departmental areas within NSLHD. Duties include administrative support for booking, billing, diary management, transcription of reports, and collation/analysis of documentation. These roles support multidisciplinary areas and are not limited to a specific specialty.

People of Aboriginal and/or Torres Strait Islander background are encouraged to apply.

This is a NSW Health Category A position which requires immunisation and screening for certain diseases. The full list of requirements are outlined in the NSW Health OASV Policy. You will be required to complete the OASV Undertaking/Declaration Form and TB Assessment Tool during the recruitment process. Please upload this with your application along with any other vaccination evidence that you may have.

Candidate Criteria

• Highly professional phone manner and excellent communication and interpersonal skills.
• Well-developed computer skills, including accurate data entry.
• Ability to work under pressure in a challenging environment.

Key skills/competency

• Administrative Support
• Customer Service
• Data Entry
• Communication Skills
• Interpersonal Skills
• Computer Proficiency
• Organisational Skills
• Problem Solving
• Teamwork
• Time Management