Administration Officer - Emergency Department

Administration Officer - Emergency Department at NSW Health

The Emergency Department Administration Officer plays a key role in supporting the delivery of safe, timely emergency care by providing high quality administrative and customer service support in a fast-paced clinical environment. Working as part of a dedicated Emergency Department administration team, the role collaborates closely with clinicians and support staff to ensure smooth patient flow and positive experiences for patients and families. Through accurate registration, admissions, effective communication, and the respectful handling of sensitive information, this position contributes directly to patient-centered care while developing a broad range of administrative and organisational skills across a 24-hour, seven-day service.

You will be required to work a set rotating roster comprising of morning, afternoons, and night shifts. This is a compulsory requirement of the role. You will also need the ability to communicate effectively with internal and external stakeholders.

NSW Health is Australia's largest health organisation, and with your skills and experience, you can contribute to enriching health and develop your career as part of our team.

Achieve Something Great

Are You the Right Fit?

• Demonstrates a strong commitment to delivering high quality, respectful customer service in a fast-paced, patient-focused environment.
• Communicates clearly and professionally with patients, families, clinicians, and colleagues, both in person and over the phone.
• Is highly organised and able to manage competing priorities accurately while working under pressure.
• Has prior administrative experience with strong computer and data entry skills, with the ability to use hospital or administrative information systems effectively.
• Is adaptable, reliable, and able to work a 24-hour, seven-day rotating roster within a busy Emergency Department.
• Works well as part of a multidisciplinary team while also showing initiative and the ability to work independently.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below:

• Describe a time you provided high quality customer service in a busy or high pressure environment. How did you communicate effectively with a range of people, and what steps did you take to remain professional and accurate while managing competing priorities?
• This role requires experience in accurate data entry, adherence to procedures, and the ability to work confidently with administrative or hospital information systems and always observing confidentiality and privacy. Please outline your experience using computerised systems to register information, manage records, or process transactions, and explain how you ensure accuracy and confidentiality in your work.
• This position operates on a 24-hour, seven-day rotating roster, including weekends and public holidays. Please confirm your ability to work across this roster.

If you’d like more details, we’re here to help. Applicants will be assessed against the criteria in the Position Description. Read our application guide and tips for improving your application.

Diversity, Culture & Inclusion

We are proud to be an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. If you require adjustments or assistance during the application process, please contact SWSLHD-EmploymentHub@health.nsw.gov.au. We value the diverse backgrounds, experiences, and perspectives of our workforce and are committed to fostering a respectful and welcoming environment. We strongly encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, neurodivergent individuals, those from Refugee, multicultural and multifaith backgrounds, and members of the LGBTQI+ community. For Aboriginal candidates who would like to talk to our Aboriginal Workforce Team, please contact SWSLHD-AboriginalWorkforce@health.nsw.gov.au. Support is also available through the Stepping Up website.

More Than Just a Job – Why Work With Us?

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees

Work-Life Balance

• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

• Temporary visa holders may be considered if no suitable citizen or permanent resident is found.
• All staff must meet NSW Health’s vaccination and screening requirements before starting.
• South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Key skills/competency

• Administration
• Customer Service
• Data Entry
• Patient Flow
• Communication
• Organisation
• Confidentiality
• Information Systems
• Multitasking
• Teamwork
• Emergency Care Support