Digital Coordinator

About the Role: Digital Coordinator

As a Digital Coordinator, you will play a vital role in managing and supporting ITSM ServiceNow applications, as well as publishing and maintaining content across web-based systems like intranet and internet platforms. You'll contribute technical expertise, assist with testing, and deploy system changes—all while ensuring smooth day-to-day operations and availability.

This position focuses on ensuring seamless operations across digital platforms such as ServiceNow, intranet, and other web-based systems. You will provide technical expertise, support system testing, enhance forms, and assist in content publishing. Your responsibilities include responding to support requests and maintaining system availability, offering a significant opportunity to impact daily operations and ongoing projects.

What You Will Bring to the Role

• Strong problem-solving abilities to navigate complex challenges and adapt to evolving situations.
• Demonstrated flexibility and adaptability to thrive in a fast-paced and dynamic work environment.
• Solid time management and organizational skills to prioritize tasks and meet deadlines efficiently.
• High level administrative skills with the ability to prioritize tasks and competing demands.
• Technical expertise to support and improve IT systems while ensuring operational efficiency.
• Commitment to delivering high-quality outcomes by balancing competing priorities effectively.

About the Department of Planning, Housing and Infrastructure (DPHI)

The Department of Planning, Housing and Infrastructure (DPHI) is dedicated to enhancing the liveability and prosperity of NSW. We achieve this by creating vibrant, productive spaces and precincts, effectively managing lands, assets and property, and delivering affordable and diverse housing. We aim to be a high-performing, world-class public service organization that celebrates and reflects the full diversity of the community we serve, while building the cultural capability of our department to improve outcomes with and for Aboriginal people, communities and entities. DPHI is an inclusive and accessible workplace that values individual contributions, encourages connection and belonging, supports various employee affinity groups, practices flexible working, and offers job share and workplace adjustments.

Join Us

If you are excited by this opportunity, we encourage you to submit your application, including a copy of your resume and a cover letter expressing your interest and suitability for the role. Applications close Sunday, 22 February 2026 at 11:55PM. For further information about the role, please contact Vish Katta, Senior Manager Service Management Systems on vish.katta@dpie.nsw.gov.au. Please note that a talent pool may be created for ongoing and temporary opportunities of the same role or type over the next 18 months. Eligibility requires Australian or New Zealand citizenship or permanent residency, or a valid Australian working Visa for the appointment duration. We actively encourage and support applications from people with disability; please reach out to discuss any necessary accommodations or adjustments.

Key skills/competency

• ServiceNow ITSM
• Content Management
• Web Publishing
• System Support
• Problem Solving
• Time Management
• Operational Efficiency
• Technical Expertise
• Adaptability
• Administrative Skills