Senior Communications and Engagement Officer

Your Role

Lead and deliver communications, education, and customer engagement initiatives to support front-line service delivery for victims of crime.

What You’ll Do

As part of the Victims Services communications team, you will lead Victims Services communications, education, and engagement initiatives, as well as the development of associated materials and publications. You will ensure that projects meet the needs of customers and stakeholders and are delivered in a timely and cost-effective manner.

What We’re Looking For

• A strong team player who brings their expertise in a communications environment to work collaboratively across all areas of Victims Services to achieve outcomes.
• You will enjoy diverse and meaningful work and feel confident in engaging with senior leaders across both the government and non-government sectors.
• Experience in digital communications or marketing campaigns and understanding of digital as a marketing channel.

Essential Requirements

Relevant tertiary qualifications or relevant equivalent experience with a demonstrated ability to develop and execute communication, marketing, and engagement strategies involving a range of channels in a complex environment.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners to improve lives and realize the potential of children, adults, families, and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply Now

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role, as well as an up-to-date résumé (maximum 5 pages).

Applications close Sunday, 15 March 2026 at 11:59pm AEDST.

Questions?

For more information about the role or what it’s like to work for DCJ, please contact Annette Farrell at annette.farrell@dcj.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Maren Heldt | Talent Acquisition Officer, via 0447 682 014 or maren.heldt@dcj.nsw.gov.au.

Inclusion and Diversity

We continue to hire great people with a wide variety of skills, experience, and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers, and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Key skills/competency

• Communications Strategy
• Customer Engagement
• Digital Marketing
• Project Management
• Stakeholder Collaboration
• Content Development
• Public Sector Communications
• Education Initiatives
• Service Delivery Support
• Complex Environment Navigation